Site Manager

United Urology Group • Pikesville, MD

22d • $63,000 - $90,000 • Onsite

About The Position

The Site Manager is pivotal in our healthcare facility's daily and long-term administrative and strategic operations. This position oversees clinic operations' development, implementation, and evaluation to ensure the safe, efficient, cost-effective, and high-quality delivery of patient services. The Site Manager will lead a dedicated team to maintain a positive patient experience, optimize resource utilization, and achieve the clinic's operational goals.

Requirements

• Associate degree or equivalent experience (Bachelor's degree in healthcare, administration, business management, or related field preferred).
• Minimum of 5 years of experience in healthcare administration, with at least 2 years in a supervisory or managerial role.
• Financial acumen and budget management experience.
• Strong understanding of healthcare regulations and compliance requirements.
• Must be onsite at assigned clinic(s), M-F during operating hours.
• Excellent customer service skills.
• Commitment to patient-centered care and quality improvement.
• Proficient knowledge of Medical Terminology.
• Superior leadership, problem-solving, team building, and decision-making skills.
• Excellent written, verbal, and interpersonal communication skills.
• Proficient computer software and database skills.
• Strong math and analytical skills.
• Ability to multi-task and work in a fast-paced, high-volume environment.
• Ability to type a minimum of 40 words per minute.

Nice To Haves

• Bachelor's degree in healthcare, administration, business management, or related field preferred

Responsibilities

• Strategic Planning and Development Develop and implement clinic-specific strategic plans aligned with the organization's goals through close interaction with the Regional Director of Operation, Chief Operating Officer, and Physicians.
• Identify growth opportunities, service expansions, and resource allocation strategies.
• Collaborate with senior management to set long-term objectives.
• Attend and participate in physician meetings.
• Administrative Oversight Oversee daily clinic operations, including scheduling, staffing, and patient flow.
• Manage administrative staff, including receptionists, clinical staff, and office assistants.
• Implement and enforce policies and procedures to ensure regulatory compliance.
• Financial Management Help develop and manage the clinic's budget, monitor expenses, and identify cost-saving measures.
• Optimize revenue generation through efficient billing and insurance processing.
• Collaborate with the finance department to track financial performance and meet financial targets.
• Quality Assurance Maintain and improve quality of care and patient safety standards.
• Monitor and analyze patient feedback and clinical outcomes.
• Responds to doctor, patient, and employee grievances, complaints, and inquiries, implement quality improvement initiatives and address any issues promptly.
• Resource Management Ensure efficient utilization of clinic resources, including staff, equipment, and supplies.
• Oversee inventory management and procurement processes.
• Manage vendor relationships.
• Team Leadership and Development Assist in hiring, training, and mentoring clinic staff, fostering a positive work environment.
• Conduct regular performance evaluations and provide feedback.
• Foster a culture of continuous learning and professional development.
• Conduct regular staff meetings to communicate new ideas, resolve problems, obtain feedback, and maintain the overall effectiveness of the staff.
• Patient Experience Collaborate with healthcare providers to enhance the patient experience.
• Address patient concerns and resolve issues related to clinic operations.
• Monitor wait times and appointment scheduling to minimize patient inconvenience.
• Compliance and Regulatory Affairs Ensure compliance with healthcare regulations, including HIPAA and OSHA.
• Stay updated on industry changes and proactively implement necessary changes.
• Prepare for and assist with regulatory audits.

Benefits

• UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!
• competitive salaries and a great work/life balance: enjoy your weekends!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree