Site Manager

TeleSolv Consulting • Brooklyn, NY

9h • Onsite

About The Position

TeleSolv Consulting is seeking a Site Manager to support a Federal government client in a fast-paced, highly structured environment. This role provides onsite leadership and oversight of contractor personnel performing records and file management, clerical, and administrative support services at designated locations. The Site Manager serves as the primary point of contact at the assigned site and ensures all services are delivered in accordance with contract requirements and government direction.

Requirements

• Expertise in high-volume operational management and workflow coordination.
• Strong leadership capabilities in guiding teams of 30+ personnel.
• Knowledge of records operations, quality control mechanisms, and contract compliance.
• Familiarity with physical facility oversight, safety requirements, and customer service protocols.
• Proficiency in preparing detailed operational and performance reports.

Responsibilities

• Lead the Records Operation for the assigned district office, ensuring timely completion of all deliverables.
• Oversee data entry, mail operations, file management, and quality control audits for strict contract compliance.
• Coordinate continuously with Contract Supervisors and Quality Control teams to align operational priorities.
• Direct, guide, and mentor Contract Supervisors across multiple functional areas.
• Manage resource allocation, workflow priorities, facility maintenance, property control, safety, security, customer care, and staffing.
• Develop staff schedules and maintain workforce readiness.
• Prepare and submit detailed and timely reports, including production metrics, customer service summaries, timesheets, training records, incident reports, and quarterly inventories of Government Furnished Property (GFP).
• Maintain close operational alignment with senior operations leadership and the Government customer.
• Perform additional duties as assigned to support mission continuity.

Benefits

• TeleSolv Consulting offers a competitive compensation package including medical, dental, and vision insurance; 401(k) retirement savings plan with company match; paid time off (vacation, sick leave, and paid holidays); short- and long-term disability coverage; life insurance; and opportunities for professional development and training.
• Additional benefits may include telework options (if applicable), flexible scheduling, employee wellness programs, and performance-based incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed