Site Manager, Workplace Experience & Office Services

IST Management Services

8d•$80,000 - $90,000•Onsite

About The Position

Site Manager, Workplace Experience & Office Services IST Management is seeking an exceptional Site Manager to lead the workplace experience within a premier law firm in Washington, DC. This role is designed for a hospitality-driven leader who understands that every interaction matters, from the moment someone walks through the door to the moment they leave, and every touchpoint in between. This individual will serve as the on-site face of IST, responsible for delivering a polished, high-touch experience across reception, conference services, and daily workplace interactions. While supporting broader office services operations, the primary focus of this role is to elevate the client and guest experience through consistency, attention to detail, and a proactive, service-first approach. Compensation: $80,000 – $90,000 annually (based on experience)Schedule: Monday – Friday, standard business hoursLocation: Washington, DC (on-site) IST Management Services is a national facilities management company providing office services, mail and print management, records management, and workplace experience solutions to clients across a wide range of industries. Learn more at: https://www.istmanagement.com Benefits (Full-Time): Medical, Dental, Vision, 401(k), Paid Time Off, and additional voluntary benefits

Requirements

5+ years of experience in hospitality, workplace experience, or law firm office services
Prior leadership experience managing client-facing teams
Strong interpersonal and communication skills with a service-driven mindset
Ability to manage multiple priorities while maintaining a high level of professionalism
Demonstrated ability to create a positive, high-end client and guest experience

Nice To Haves

Bachelor’s degree preferred, ideally in Hospitality Management, Business, or related field

Responsibilities

Own and deliver a seamless, high-touch workplace experience across all front-of-house services
Lead reception, conference room services, and guest interactions with a hospitality-first approach
Ensure every client, attorney, and guest interaction reflects professionalism, warmth, and precision
Anticipate needs and proactively enhance the workplace environment and service delivery
Maintain a visible presence and set the standard for service excellence across the site
Partner with client leadership to continuously refine and elevate the workplace experience
Establish consistent service standards across all service touchpoints
Oversee daily coordination of workplace services in support of the overall office environment
Lead, coach, and develop a small team focused on hospitality and service delivery
Set clear expectations for professionalism, responsiveness, and accountability
Ensure alignment between workplace experience and broader office services operations
Manage workflow, scheduling, and coverage to meet client expectations
Maintain organization, consistency, and attention to detail across all service areas
Support continuous improvement efforts to enhance service quality and efficiency