Site Manager, Senior Nutrition (2641)

YMCA of Metropolitan Los Angeles•Torrance, CA

3d•$21 - $22•Onsite

About The Position

Under the supervision of the Program Director/Designee of Senior Programs, the Congregate Meal Site Manager is responsible for the overall management and administration of the Congregate Meal Program and will substitute for other Congregate Site Managers as needed. The scope of responsibility includes, but is not limited to, staff development and supervision, volunteer development, member involvement and satisfaction, new client assessments and quarterly reassessments of existing clients, and supervision of the Home Delivery Coordinator/Case Worker. ESSENTIAL FUNCTIONS Program Operations and Development Operate the Congregate Meal program based on target market and in compliance with LA County Aging & Disabilities Department guidelines and supervise Home Delivery Program as needed. Oversee and conduct ongoing program and member evaluations and surveys to ensure a high level of quality programs and services are maintained at all times. Continually evaluate programs to ensure outcomes align with the needs of the community and the branch strategic plan. Develop annual marketing plan including mailings, advertisement and community outreach. Develop, implement and achieve enrollment goals identified in Branch Annual Tactical Plan/Operating Plan. Fiscal Management Manage daily meal donation system for Congregate and Home Delivery program participants. Input daily participant activity into AAA software system for timely receipt of monthly funding invoicing. Manage filing systems and reports for AAA grant and audit preparations. Follow YMCA and LA county cash handling policies and procedures Staff Supervision and Development Assist with hiring staff using screening tools and panel interviews. Ensure that all new employees participate in the New Employee Orientation Program, Child Abuse Prevention Training and complete the appropriate new hire checklists within 60 days. Provide supervision to Senior Nutrition staff assuring all are qualified and meet minimum performance standards for their position. Review and evaluate staff and volunteer performance annually. Provide positive and corrective feedback to staff on a regular basis. Provide training for staff and volunteers on an ongoing basis through staff meetings, personal consultation, special courses and workshops. Participate in monthly Quality Assurance staff meetings. Communicate effectively with all levels of staff and volunteers. Maintain a high level of staff professionalism by enforcing staff policies, including association uniforms and name tags. Ensure appropriate staff coverage in all assigned programs and services. Fill in as needed. Assist the branch management team in maintaining high staff morale, high staff retention, and positive results from the annual staff satisfaction survey. Volunteer Development Identify program volunteer positions and assist with the identification, recruitment and tracking of program volunteers. Recruit, train and supervise all volunteers. Ensure all volunteers have completed YMCA requirements before starting to volunteer. Administration Establish and successfully meet annual goals and objectives for all areas within the department. Maintain up to date and accurate Congregate Meal Client files in the AAA computer system and hard file documents. Maintain commitment to safety through regularly scheduled and documented on-site safety inspections. Meet Association standards for safety and risk management at all times. Comply with all Association, branch and AAA specific policies and procedures. Meet all reporting deadlines. Ensure all equipment and program areas are tidy, clean and in proper working order. Resolve any problems promptly and appropriately. Manage office systems and records effectively. Effect on End Result High quality service delivery with a good sense of YMCA values and philosophy. Positive interaction and communication with participants, members, staff and volunteers. High level of customer service, resulting in member/participant satisfaction and program growth. Maintenance of clean and attractive facilities at all times Other Essential Functions Attend staff meetings and trainings as required. Uphold YMCA policies for safety, supervision, mandated reporting and risk management. Demonstrate the Six Pillars of Character (Trustworthiness, Citizenship, Respect, Responsibility, Caring, and Fairness) as well as the YMCA Core Values of caring, respect, honesty and responsibility in all dealings with members, guests, volunteers and fellow staff. Demonstrate competencies in and willingness to develop in the Cause Driven Leadership areas of mission advancement, collaboration, operational effectiveness and personal growth. All other duties as assigned by your supervisor YMCA LEADERSHIP COMPETENCIES The Y’s Leadership Competency Model is comprised of 14 Leadership Competencies (leadership knowledge, skills, and behaviors required for success in the Y), organized by the four disciplines of Cause-Driven Leadership: Advancing Our Mission & Cause: Provide visionary leadership to the organization and to ensure that all resources are mobilized to adapt to new challenges and needs in the community Competencies Include: Change Leadership, Engaging Community, Philanthropy, & Volunteerism Building Relationships: Connect people to the Y’s cause by developing inclusive relationships, partnerships and collaborations so that Ys can co-create solutions to pressing social needs Competencies Include: Collaboration, Communication & Influence, & Inclusion Leading Operations: ensure relevance, effectiveness, and sustainability of the organization so that we can continue to fulfill our promise to the community Competencies Include: Critical Thinking & Decision Making, Fiscal Management, Functional Expertise, Innovation, & Program/Project Management Developing & Inspiring Others: support the holistic development of self and others so that everyone can embrace the Y’s cause, sustain the Y’s culture, and inspire others to take individual and collective action to further our impact Competencies Include: Emotional Maturity & Developing Self & Others While all competencies are significant the following are critical to success in this position: Philanthropy Communication & Influence Fiscal Management Emotional Maturity

Requirements

Minimum age 21.
Certification as a Food Protection Manager by County of Los Angeles Department of Public Health within six (6) months of being hired. (Serv-Safe Food handler).
Demonstrate ability to treat clients and clients’ family members with respect and dignity by participating in customer service in-service training sessions provided by DASS Program subrecipient’s registered dietitian
Must be able to speak, read, and write fluently in English.
Approved YMCA Adult/Child/Infant CPR, First Aid and AED Certification is required and must remain current at all times
Possess strong skills in program development and management, special event management, staff supervision and development, member involvement and satisfaction, oral and written communication and volunteer development.
Knowledge and experience required for the management of staff, office and business systems, program resources and schedules of the department.
Ability to establish and maintain harmonious relationships with staff, co-workers, volunteers, members and the general public is essential.
You must have the physical, visual, and auditory ability to perform the essential functions of the job with or without reasonable accommodations.
Have the physical capacity to lift and carry the delivery boxes and any other equipment needed (weight between 25-50 lbs).

Nice To Haves

Bilingual English/Spanish fluency is desirable.

Responsibilities

Operate the Congregate Meal program based on target market and in compliance with LA County Aging & Disabilities Department guidelines and supervise Home Delivery Program as needed.
Oversee and conduct ongoing program and member evaluations and surveys to ensure a high level of quality programs and services are maintained at all times.
Continually evaluate programs to ensure outcomes align with the needs of the community and the branch strategic plan.
Develop annual marketing plan including mailings, advertisement and community outreach.
Develop, implement and achieve enrollment goals identified in Branch Annual Tactical Plan/Operating Plan.
Manage daily meal donation system for Congregate and Home Delivery program participants.
Input daily participant activity into AAA software system for timely receipt of monthly funding invoicing.
Manage filing systems and reports for AAA grant and audit preparations.
Follow YMCA and LA county cash handling policies and procedures
Assist with hiring staff using screening tools and panel interviews.
Ensure that all new employees participate in the New Employee Orientation Program, Child Abuse Prevention Training and complete the appropriate new hire checklists within 60 days.
Provide supervision to Senior Nutrition staff assuring all are qualified and meet minimum performance standards for their position.
Review and evaluate staff and volunteer performance annually.
Provide positive and corrective feedback to staff on a regular basis.
Provide training for staff and volunteers on an ongoing basis through staff meetings, personal consultation, special courses and workshops.
Participate in monthly Quality Assurance staff meetings.
Communicate effectively with all levels of staff and volunteers.
Maintain a high level of staff professionalism by enforcing staff policies, including association uniforms and name tags.
Ensure appropriate staff coverage in all assigned programs and services.
Fill in as needed.
Assist the branch management team in maintaining high staff morale, high staff retention, and positive results from the annual staff satisfaction survey.
Identify program volunteer positions and assist with the identification, recruitment and tracking of program volunteers.
Recruit, train and supervise all volunteers.
Ensure all volunteers have completed YMCA requirements before starting to volunteer.
Establish and successfully meet annual goals and objectives for all areas within the department.
Maintain up to date and accurate Congregate Meal Client files in the AAA computer system and hard file documents.
Maintain commitment to safety through regularly scheduled and documented on-site safety inspections.
Meet Association standards for safety and risk management at all times.
Comply with all Association, branch and AAA specific policies and procedures.
Meet all reporting deadlines.
Ensure all equipment and program areas are tidy, clean and in proper working order.
Resolve any problems promptly and appropriately.
Manage office systems and records effectively.
Attend staff meetings and trainings as required.
Uphold YMCA policies for safety, supervision, mandated reporting and risk management.
Demonstrate the Six Pillars of Character (Trustworthiness, Citizenship, Respect, Responsibility, Caring, and Fairness) as well as the YMCA Core Values of caring, respect, honesty and responsibility in all dealings with members, guests, volunteers and fellow staff.
Demonstrate competencies in and willingness to develop in the Cause Driven Leadership areas of mission advancement, collaboration, operational effectiveness and personal growth.
All other duties as assigned by your supervisor