Site Manager, Primary Care - MAP II Newark

Christiana Care Health Services • Newark, DE

1d

About The Position

ChristianaCare's Medical Group is looking to hire a Full Time Site Manager. The Site Manager is responsible for supervising ambulatory practice support caregivers and ensuring that the daily activities and workflows of their clinics and programs are being followed. They will provide front-line direction and problem-solving, serves as the first accountable leader when expectations are not being met, and provides assistance and support to the team to create an environment for caregivers to provide high quality care to their patients.

Requirements

• High School diploma required.
• 2 years of office practice experience required; supervisory experience preferred.

Nice To Haves

• Associates Degree preferred.

Responsibilities

• Leads recruitment, onboarding, retention, and offboarding activities of ambulatory practice caregivers (ie MAs, OOAs, RNs)
• Completes Check-ins and Annual Performance Evaluations of assigned caregivers (MAs, OOAs, RNs)
• Provides on-site support and direction for daily problem-solving of associate, patient, and provider concerns
• Ensures that clinic staffing is in place to support the activities and services within their assigned clinic(s) and services. Addresses caregiver staffing gaps by securing and redeploying caregivers as needed. Notifies providers of changes in staffing and the actions being taken to restore staffing levels.
• Monitors and coach’s non-provider caregivers to ensure that standard operating procedures and workflows are being followed related to rooming patients, data collection, documentation, and all other assigned activities in support of high-quality patient care.
• Conducts daily charge and cash reconciliations in accordance with established policies and procedures.
• Ensures that supply levels are maintained to support the activities of the clinic.
• Responsible for planning and leading monthly clinic meetings with all non-provider caregivers to share results, celebrate successes, obtain feedback and ideas, address questions and concerns, and provide updates and notifications.
• Supervises and trains non-provider caregivers on daily cash handling and copay collections per established policies and procedures.
• Approves all caregiver timecards as assigned.
• Performs other duties as required.

Benefits

• ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.
• To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees