Site Manager- Language Services

KACE•El Paso, TX

2d•Onsite

About The Position

The Site Manager will be accountable to meet all performance, quality, security, and compliance requirements established by the Government and KACE Company at the El Paso site. The El Paso Manager will be KACE Company’s primary point of contact with the Program Manager for the contract. The Site Manager will report to KACE’s Vice President of Operations.

Requirements

A bachelor’s degree
A minimum of 3 years managing a government funded language services program of 25 to 40 staff undertaking interpretation/translation, transcription, and analysis services
Must be accessible by mobile phone 24/7/365
Must be a U.S Citizen or Legal Permanent Resident.
Favorable credit check for all cleared positions
Successfully passing a background investigation including drug screening.

Nice To Haves

Bilingual in English/Spanish
A strong knowledge of Microsoft Office Suite, Tableau
Effective communication skills; communicate effectively with multiple levels of management, external stakeholders, and customers.
Able to foster strong business relationships with employees, prime contractor, and the government
Foster a positive culture rooted in teamwork, accountability, and shared purpose.
Analytical skills and report writing experience.
Ability to multi-task; be observant and anticipate operational needs.
Travel may be required to attend meetings, conferences, and training as required to fulfill the obligations and responsibilities of the position.

Responsibilities

Establish timely communication and adherence to contract guidelines, deliverables, and applicable regulations.
Oversee all staffing hires ensuring that staff meet all contracts and KACE education, experience, and clearance requirements.
Establish, oversee, and perform quality control functions by working with and communicating with lead interpreters daily to ensure that QC reviews of daily operations are conducted.
Oversee administrative tasks, addressing staffing needs, enforcing client and company policies and procedures, and addressing performance issues promptly.
Oversee the development and delivery of training
Conduct annual reviews, in conjunction with lead interpreters, of all staff to evaluate compliance with contract requirements, policies, procedures, timely performance of tasks and deliverables, effective collaboration with government stakeholders, and training needs.
Ensures uniform processes and procedures are implemented and executed across all workflow tasks.
Prepare and present requested reports to the Program Manager regarding the status of the program.
Leverages key performance indicators to proactively monitor and improve performance.
Maintains and updates operating SOPs.
Reviews current policies and procedures and recommends revisions that will support the changing/evolving needs of the operation.
Enforces employee code of conduct and provides guidance on disciplinary issues; collaborates with People Services Business Partner.
Addresses issues in a timely manner and ensures chain of command is aware when appropriate.
Collaborates with Compliance for audits and conducts internal routine quality checks to ensure operational, administrative and contract compliance.
Monitors, reviews and collaborates with corporate support services (People Services, IT, Payroll, Billing, and Finance) to ensure administrative procedures and contractual requirements are implemented efficiently and timely.
Monitors staffing fill rates, turnover, overtime and output levels per site.
Comply with all data security requirements and safeguard sensitive and confidential information
Other duties as assigned.