Site Manager II

DoorDash USA•Detroit, MI

17h

About The Position

About the Team DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. About the Role In this role, you’ll manage a 8-15k sq ft distribution center, the local warehouse operating team, and be responsible for ensuring we maintain high quality for our customers. You’re excited about this opportunity because you will… Lead Serve as site leader for a high-volume DashMart site, leading a team of at least one leader Assistant Site Manager), Shift Leads (3+), and Operations Associates (20+). Set clear expectations, operating rhythms, and performance standards for leaders at all levels, ensuring accountability for safety, quality, productivity, and engagement. Develop leaders , not just teams — coaching, performance managing, and building succession plans to ensure a strong leadership bench. Own site culture and engagement outcomes, making intentional decisions to protect standards and address underperformance in service of both people and results. Partner with leaders to delegate execution while maintaining visibility into outcomes, risks, and opportunities across the building. Own Own end-to-end operational performance of a single DashMart site, with full accountability for safety, compliance, labor, quality, and cost. Serve as the final site accountable owner for operational compliance, including adherence to DashMart SOPs, safety standards, food handling requirements (where applicable), and regulatory obligations. Lead site readiness for audits, inspections, and reviews; proactively identify risks and drive corrective actions through leaders. Own workforce planning, scheduling strategy, and labor budgets, making data-driven decisions to balance efficiency, service levels, and team well-being. Ensure site-level KPIs are met or exceeded, and take decisive action when performance trends indicate risk. Delight Customers Ensure a consistently excellent customer experience by establishing and enforcing operational standards that deliver high order accuracy, speed, and reliability. Hold leaders accountable for customer-impacting metrics, using data to diagnose root causes and drive sustainable improvements. Partner cross-functionally with central teams (inventory, training, quality, safety) to align site execution with enterprise standards and initiatives. Represent the voice of the site by surfacing insights, risks, and opportunities that inform broader operational improvements. Strategize Own the site-level operating strategy , aligning people, processes, and resources to current volume demands and future growth. Use data and judgment to anticipate constraints related to labor, space, throughput, and leadership capacity, and proactively design solutions. Lead complex, cross-functional improvement initiatives that address systemic issues rather than one-off fixes. Translate regional and central strategies into clear site priorities, ensuring leaders understand the “why” behind decisions and execute with discipline. Make informed tradeoffs between speed, cost, quality, and engagement to deliver sustainable performance at scale.

Requirements

You’re a culture champion and people-first leader who knows how to build strong teams while delivering results in fast-paced environments.
You bring 3+ years of team leadership experience in high-volume operations (retail, grocery, hospitality, fulfillment, logistics, or similar), with a proven track record of developing talent and driving performance.
You’re a proven people leader, having successfully led high-performing teams of 25+ employees, and you take pride in coaching, growing, and preparing future leaders.
You act like an owner. You’re energized by the responsibility of supporting a 24/7 operation across multiple shifts and are excited to take ownership in a rapidly growing business.
You thrive in ambiguity. Rapid change, learning on the fly, and building structure in evolving environments excite you.
You’re data-driven and analytical. You let data guide decisions and have experience using Excel or Google Sheets to analyze performance, including basic formulas and pivot tables.
You have a college degree or equivalent professional experience.
You have flexibility in your schedule. As the site leader, you ensure the team and operation are fully supported, including some late-night and weekend availability.

Responsibilities

Serve as site leader for a high-volume DashMart site, leading a team of at least one leader Assistant Site Manager), Shift Leads (3+), and Operations Associates (20+).
Set clear expectations, operating rhythms, and performance standards for leaders at all levels, ensuring accountability for safety, quality, productivity, and engagement.
Develop leaders , not just teams — coaching, performance managing, and building succession plans to ensure a strong leadership bench.
Own site culture and engagement outcomes, making intentional decisions to protect standards and address underperformance in service of both people and results.
Partner with leaders to delegate execution while maintaining visibility into outcomes, risks, and opportunities across the building.
Own end-to-end operational performance of a single DashMart site, with full accountability for safety, compliance, labor, quality, and cost.
Serve as the final site accountable owner for operational compliance, including adherence to DashMart SOPs, safety standards, food handling requirements (where applicable), and regulatory obligations.
Lead site readiness for audits, inspections, and reviews; proactively identify risks and drive corrective actions through leaders.
Own workforce planning, scheduling strategy, and labor budgets, making data-driven decisions to balance efficiency, service levels, and team well-being.
Ensure site-level KPIs are met or exceeded, and take decisive action when performance trends indicate risk.
Ensure a consistently excellent customer experience by establishing and enforcing operational standards that deliver high order accuracy, speed, and reliability.
Hold leaders accountable for customer-impacting metrics, using data to diagnose root causes and drive sustainable improvements.
Partner cross-functionally with central teams (inventory, training, quality, safety) to align site execution with enterprise standards and initiatives.
Represent the voice of the site by surfacing insights, risks, and opportunities that inform broader operational improvements.
Own the site-level operating strategy , aligning people, processes, and resources to current volume demands and future growth.
Use data and judgment to anticipate constraints related to labor, space, throughput, and leadership capacity, and proactively design solutions.
Lead complex, cross-functional improvement initiatives that address systemic issues rather than one-off fixes.
Translate regional and central strategies into clear site priorities, ensuring leaders understand the “why” behind decisions and execute with discipline.
Make informed tradeoffs between speed, cost, quality, and engagement to deliver sustainable performance at scale.