Site Manager II

DoorDash USA • Detroit, MI

1d

About The Position

DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality.
In this role, you’ll manage a 8-15k sq ft distribution center, the local warehouse operating team, and be responsible for ensuring we maintain high quality for our customers.

Requirements

• You’re a culture champion and people-first leader who knows how to build strong teams while delivering results in fast-paced environments.
• You bring 3+ years of team leadership experience in high-volume operations (retail, grocery, hospitality, fulfillment, logistics, or similar), with a proven track record of developing talent and driving performance.
• You’re a proven people leader, having successfully led high-performing teams of 25+ employees, and you take pride in coaching, growing, and preparing future leaders.
• You act like an owner. You’re energized by the responsibility of supporting a 24/7 operation across multiple shifts and are excited to take ownership in a rapidly growing business.
• You thrive in ambiguity. Rapid change, learning on the fly, and building structure in evolving environments excite you.
• You’re data-driven and analytical. You let data guide decisions and have experience using Excel or Google Sheets to analyze performance, including basic formulas and pivot tables.
• You have a college degree or equivalent professional experience.
• You have flexibility in your schedule. As the site leader, you ensure the team and operation are fully supported, including some late-night and weekend availability.

Responsibilities

• Serve as site leader for a high-volume DashMart site, leading a team of at least one leader Assistant Site Manager), Shift Leads (3+), and Operations Associates (20+).
• Set clear expectations, operating rhythms, and performance standards for leaders at all levels, ensuring accountability for safety, quality, productivity, and engagement.
• Develop leaders, not just teams — coaching, performance managing, and building succession plans to ensure a strong leadership bench.
• Own site culture and engagement outcomes, making intentional decisions to protect standards and address underperformance in service of both people and results.
• Partner with leaders to delegate execution while maintaining visibility into outcomes, risks, and opportunities across the building.
• Own end-to-end operational performance of a single DashMart site, with full accountability for safety, compliance, labor, quality, and cost.
• Serve as the final site accountable owner for operational compliance, including adherence to DashMart SOPs, safety standards, food handling requirements (where applicable), and regulatory obligations.
• Lead site readiness for audits, inspections, and reviews; proactively identify risks and drive corrective actions through leaders.
• Own workforce planning, scheduling strategy, and labor budgets, making data-driven decisions to balance efficiency, service levels, and team well-being.
• Ensure site-level KPIs are met or exceeded, and take decisive action when performance trends indicate risk.
• Ensure a consistently excellent customer experience by establishing and enforcing operational standards that deliver high order accuracy, speed, and reliability.
• Hold leaders accountable for customer-impacting metrics, using data to diagnose root causes and drive sustainable improvements.
• Partner cross-functionally with central teams (inventory, training, quality, safety) to align site execution with enterprise standards and initiatives.
• Represent the voice of the site by surfacing insights, risks, and opportunities that inform broader operational improvements.
• Own the site-level operating strategy, aligning people, processes, and resources to current volume demands and future growth.
• Use data and judgment to anticipate constraints related to labor, space, throughput, and leadership capacity, and proactively design solutions.
• Lead complex, cross-functional improvement initiatives that address systemic issues rather than one-off fixes.
• Translate regional and central strategies into clear site priorities, ensuring leaders understand the “why” behind decisions and execute with discipline.
• Make informed tradeoffs between speed, cost, quality, and engagement to deliver sustainable performance at scale.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager