Site Manager - Health and Wellness Center

Hackensack Meridian Health•Iselin, NJ

About The Position

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Site Manager, Health & Wellness Center is responsible for the overall operations and business functions of a large-scale, multi-specialty Regional Health & Wellness Center serving 80,000+ patients annually. This center provides a broad range of services including primary care, urgent care, specialty practices, imaging, therapy, and other programs within a facility of greater than 45,000 SF, 50+ exam rooms, or multiple HWC locations. The Site Manager, Health & Wellness Center provides day-to-day leadership for all functions, ensuring seamless patient flow, operational excellence, financial oversight, regulatory compliance, and a consistently positive patient and staff experience. This role requires strong cross-departmental coordination, supervision of multiple administrative teams, and direct collaboration with clinical leadership to support a high-volume, multi-suite outpatient hub. The Site Manager, Health & Wellness Center supervises the administrative support team, is the site leader between departments and administration, and fosters collaboration across all business units within the site. This includes overseeing the day to day site operations and patient and team member satisfaction, purchasing, and facility management. Be a part of a revolutionary approach to healthcare at the forefront of innovation and convenience. Hackensack Meridian Health is seeking passionate and pioneering individuals to join our brand-new Health and Wellness Center at Metropark, a first-of-its-kind facility in New Jersey strategically located at a major transit hub. This is a unique opportunity to contribute to a groundbreaking model of care that integrates a comprehensive, one-stop-shop of health services into the daily lives of thousands of commuters and residents. As a member of our team, you will help redefine healthcare accessibility, providing world-class, convenient care for people traveling throughout the Northeast, including New York City, Philadelphia, and Washington D.C. This state-of-the-art, 60,000-square-foot facility will offer a wide array of services, including primary care, urgent care, advanced imaging, and specialists. You will be joining a visionary project that establishes a new standard for healthcare delivery in suburban areas.

Requirements

Associate's degree.
Minimum of 5 years of progressive healthcare operations and administrative leadership experience, including a minimum of 2 years managing high-volume, multi-specialty environments, overseeing workflows, financial performance, patient flow, and administrative teams in collaboration with clinical leadership.
Proven ability to enhance operational efficiency, optimize resource utilization, and maintain a high standard of patient satisfaction.
Strong interpersonal, organizational, and analytical skills with advanced proficiency in Microsoft Office and Google Suite platforms.
Experienced in vendor coordination, staff training, and implementing process improvements to strengthen performance and compliance.
Consistent professionalism in appearance and attitude.
Demonstrated ability to lead at scale, manage complex operations, and engage with senior leadership.
Advanced proficiency skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Nice To Haves

Bachelor's strongly preferred.
Minimum of 1 year of experience with EPIC.

Responsibilities

Oversees and mentors the administrative support team (Guest Ambassadors, Surgical Coordinators, Medical Receptionists) by ensuring excellent patient care and visitor experience.
Manages patient flow, addresses patient inquiries and concerns, and proactively resolves facility issues.
Facilitates communication and problem-solving between clinical and clerical teams.
Manages daily schedules, team coverage, and overtime for direct reports.
Health and Wellness Centers are open 7 days a week, 365 days a year and will need to provide the first point of contact during these operating hours.
Conducts daily huddles and ensures completion of pre-visit planning for the overall site and their own team.
Monitors and resolves issues related to charge and claim work queues, referrals, and patient work queues.
Provides coordination of all training and coverage as needed for the site (patient experience, Fire Safety, HRO, etc).
Processes payroll for their team, oversees invoices for general supplies, and manages vendor relationships (e.g., Ciox, Med-Flex, Linen).
Conducts regular site walk-throughs and addresses scheduling and provider concerns.
Ensures bank deposits are properly managed for all business units in the site as necessary.
Monitors and addresses patient satisfaction scores for the entire site and develops and implements planning to address gaps within business units.
Disseminates updates and important information to the team to ensure strong communication.
Manages general supply ordering and ensures adequate stock levels.
Conducts regular site huddles with team members.
Participates in leader meetings, HR sessions, and professional development opportunities.
Site leader and liaison for all departments, responsible for and addresses site concerns, issues and improvements.
Ensures the cleanliness and safety of the site and surrounding areas on a daily basis.
Prepares an information communication to update the team on initiatives.
Responsible for community outreach both externally and internally.
Other duties and/or projects as assigned.
Adheres to HMH Organizational competencies and standards of behavior.