Coralville Site Leader
CHAMPION XPRESS CAR WASH•Coralville, IA
•Onsite
About The Position
The Site Leader is responsible for the day-to-day operations of the business, aiming to achieve sales and profit goals. This role involves hiring, training, and sustaining staff while consistently upholding company values, policies, culture, and brand standards. Site Leaders are expected to leverage their leadership skills and adherence to company principles to ensure high levels of customer service.
Requirements
- Excellent organizational and time management skills
- High school diploma or equivalent preferred
- Excellent verbal and written communication skills
- Valid Class C Driver’s License (required)
- Record of safe driving for the last three years as shown on current MVR, with no serious accidents or traffic violations (required)
Nice To Haves
- Related management experience
Responsibilities
- Provide excellent customer service at all times to ensure guest satisfaction
- Lead the overall site operations, production, labor, and profitability
- Follow all procedural, operational, and safety guidelines
- Maintain a clean and safe site at all times (tunnel, equipment, lot, lobby, restrooms)
- Ensure all equipment and mechanicals are working to their optimum capability
- Address any equipment or mechanical issue immediately
- Drive sales, memberships, loyalty programs
- Manage labor, expenses, chemical/supply utilization
- Ensure the location is staffed for business every day
- Respond to/relieve congested areas due to fluctuations in business flow
- Maintain overall site appearance/equipment /Brand Standards
- Ensuring the right thing is done at all times for our customers and fellow teammates
- Hiring/Promoting/Termination Duties
- Safety Adherence
- Site Presentation
- Weekly Coaching
- KPIs
- Key Holder
- Cash Handling
- Operational Reports
- Monthly Leadership Training
- Performance Reviews
- Weekly Cleaning Checklist
- Assistant Site Leader Training
- Scheduling
- Incident Claim Escalation
- People, Product and Presentation Quality Control
- Chemical Ordering
- Salt Management
- Tunnel Lubrication
- Tier 3 Mechanical Solutions
- Reclaim System Management
- MCC Air Filter Management
- RO Water System Management
- Supply Ordering
- Spare Part Ordering
- Approved by Area Technician
- Site Leader Assessments
- Any other duties assigned by Leadership
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
11-50 employees
