Site IT Support Associate

PPG Industries•Oak Creek, WI

7d•Onsite

About The Position

As the Site IT Support (SIS) Associate you are business, function, or process specialists and can be technology generalists or specialists. You will communicate status to the team and demonstrate confidence and listening to confirm understanding of the customer needs to support the deliverable. You will act within well defined policies and procedures and can explain them to others with supervision. Normal focus is on existing products or processes. You will sit at our Oak Creek, Wisconsin Plant and report to the IT Infrastructure Manager. Key Responsibilities Onsite Technology Support provides in-person assistance to employee end-users including: Respond to telephone calls, emails, and personnel requests for technical support. Provide support to end-users on a variety of issues. Identify, research, and resolve technical problems. Maintain and troubleshoot a range of user problems including PC hardware/software/LAN and voice network Diagnose problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems Acquire, installing, and upgrading PC components and software and planning for/responding to service outages and other problems Train users on use of new technology and software Perform pro-active monitoring of PPG's computer systems through appropriate tools. Document, tracks, and monitors problems to ensure resolutions. Participate in several IT projects working with internal and external teams. Support a small Site(s) within country – oversight of up to 200 IT end users, no direct reports

Requirements

A 4-year degree in Computer Science, Engineering, or related discipline.
Strong interaction skills specifically listening, providing guidance
Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most practical and economical solutions.
Follow company standards and apply policies.
Ability to document operations procedures
Availability to work rotating shifts and holidays
A Fluency in English driving license (B)

Responsibilities

Respond to telephone calls, emails, and personnel requests for technical support.
Provide support to end-users on a variety of issues.
Identify, research, and resolve technical problems.
Maintain and troubleshoot a range of user problems including PC hardware/software/LAN and voice network
Diagnose problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems
Acquire, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
Train users on use of new technology and software
Perform pro-active monitoring of PPG's computer systems through appropriate tools.
Document, tracks, and monitors problems to ensure resolutions.
Participate in several IT projects working with internal and external teams.
Support a small Site(s) within country – oversight of up to 200 IT end users, no direct reports