Site Engineer II

Digital Realty•Atlanta, GA

23h•Onsite

About The Position

The Site Engineer II position is a contributing member to the site level Data Center Operations team assigned to one or more of Digital Realty's data center properties, reporting directly to the Manager Engineering Operations. The role requires experience in mission critical infrastructure, including Generators, UPS Systems, HVAC Systems, Fire/Life Safety Systems, BMS Systems, and CMMS systems. The Site Engineer II is expected to have expertise in either electrical or mechanical work and be competent in the other area. Responsibilities include contributing to daily site operations, creating and modifying site operating procedures, creating change management tickets, timely incident reporting, and performing site maintenance, repairs, and inspections to ensure the highest level of data center availability.

Requirements

At least 3 year of experience in mission critical facilities operating / engineering or equivalent equipment experience including assets associated with mission critical engineering relevant to the specific site (UPS, HVAC, generators, fire/life safety systems)
Hands-on electrical or mechanical skill and competence in the area of non-expertise (for example, electrical expertise with mechanical competence, or vice-versa)
Strong knowledge of various UPS Systems and architectures
Strong knowledge of various cooling systems and architectures
Strong understanding of infrastructure redundancy configurations and equipment and their risks (N+1, 2N, ATS/ STS, Failover Scenarios)
Strong knowledge of energy efficiency principals
Strong interpersonal, presentation and communication skills
Ability to respond effectively, verbally in writing to sensitive issues, complex inquiries or complaints
Detail Oriented with strong organizational skills
Proficiency in Microsoft Word, Excel and Outlook and familiarity with Microsoft Project, Adobe Acrobat, Visio or AutoCad
Basic understanding of emergency situations and escalation processes
Strong understanding of Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering systems
Lift and handle up to 50 pounds
Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment
Work under a raised data center floor
Climb ladders (up to 16 feet) to reach plenum spaces

Responsibilities

Gain a complete understanding of facility layout and operation of MEP systems and the ability to illustrate site specific system one-lines with good accuracy
Gain a complete understanding of equipment nomenclature standards and equipment locations
Gain a complete understanding of facility drawings and equipment specifications
Gain a complete understanding of equipment sequence of operations (SOO’s), standard operating procedures (SOP’s), and emergency operating procedures (EOP’s)
Gain a complete understanding of customer SLA’s and engineering specific lease obligations critical to data center operations
Gain a complete understanding of facility top 20 EOP’s
Gain a complete understanding of BMS alarm functionality, alarm escalation/acknowledgement, and ability to extract data and trends
Gain a complete understanding of DLR event management, event escalation, and incident reporting procedures
Gain a complete understanding of Computerized Maintenance Management System (CMMS), including the ability to create, edit, implement, and close change management work orders
Create/edit/resolve/close incident reports following a site incident
Gain a complete understanding of Maintenance and Operations Standards
Gain a complete understanding of Digital Realty’s Environmental and Occupational Health and Safety standards
Gain a complete understanding of all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs
Supervision of construction activity and installations as required
Be the executor in the site specific change management processes including the creation of Method of Procedures (MOPs) for low risk preventative maintenance and repairs as well as the oversight of those maintenances as they are carried out
Effectively troubleshoot site mechanical and electrical systems
Respond to unplanned events without immediate supervision
Efficiently complete rounds/inspections and to detect anomalies during those rounds
Develop or improve SOPs for site specific equipment
Gain a good understanding and knowledge of the local customers business and datacenter operation
Support various accreditation initiatives, including, but not limited to, SSAE16, SOC2, ISO 27001, etc. as may be required by Digital Realty
Complete DLR Critical Awareness Training