Site Director
About The Position
The Site Director (SD) provides overall leadership and vision to the onsite Permanent Supportive Housing (PSH) team, emphasizing a commitment to supporting the safety and well-being of residents and staff. The SD directly supervises the Resident Services Manager (RSM) and Community Specialist (CS), intentionally building a strong, cohesive building team. The SD is responsible for ensuring day-to-day operations, responding to challenges, fostering community, promoting housing stability, ensuring compliance with lease and funder requirements, and exercising sound financial management. This position requires availability to work swing, overnight, or weekends as needed and shares weekend shift rotation for after-hours emergency response duties. Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, Plymouth is helping the most vulnerable members of our community leave homelessness behind forever. At Plymouth, we’re not simply trying to get people off the streets. We provide supportive services like case management and health care so that our residents can thrive long-term. As part of our strategic vision, we are building internal behavioral health services and transforming our systems to address rapid growth and the changing needs of residents.
Requirements
- Ability to communicate and work effectively with a diverse group of voices.
- Excellent written and verbal communication skills.
- Good organizational skills with the ability to prioritize effectively and meet deadlines.
- Strong customer service skills.
- Ability to develop and sustain successful relationships with community agencies.
- Familiarity with local community service providers and various income, medical, and other services available to homeless and formerly homeless individuals.
- Experience in building strong teams and promoting positive work cultures.
- Proven conflict mediation skills.
- Familiarity with quality assurance practices and reporting to public and private funders.
- Proven group training and facilitation experience.
- Proficient with Microsoft Office applications and the ability to work efficiently with customized databases and technology.
- Minimum of five (5) years of work experience in advocacy, housing, or homeless services, or similar work in a client service setting.
- Minimum of three (3) years of supervisory experience.
- Bachelor’s degree in Human Services, public administration, or a related field, or an equivalent combination of education and relevant work experience.
- Valid Washington State Driver License and fully insurable driving record.
Nice To Haves
- Experience in supervising a unionized workforce is desired.
- Experience working in Permanent Supportive Housing is desired.
- Knowledge of Tenant Landlord Laws and other regulatory compliance is desired.
- Familiarities working with Social Services Programs and Resources is desired.
Responsibilities
- Leadership and Teamwork: Foster a collaborative work culture, ensure effective practices, engage with stakeholders, and organize staff training.
- Tenant Relations: Maintain a safe, supportive environment, build professional relationships, support tenant housing stability, and lead crisis intervention.
- Building Management: Ensure safety and security, manage daily operations, enforce compliance, and provide after-hours support.
- Supervisory: Supervise and support staff, establish performance expectations, and ensure continuity of services.
- Collaboration and Partnership: Seek resources, maintain external relationships, integrate partners, and coordinate with the behavioral health team.
- Administrative: Monitor log entries, support funder requirements, manage the building budget, and approve expense reports.
Benefits
- We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options.
- Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
