Site Director Fulfillment Center

Walgreens•Allentown, PA

About The Position

The Site Director, Fulfillment Center is responsible for managing a pharmacy fulfillment center, which enable a convenient, personalized, pharmacy customer experience. Accountable for all aspects of a fast paced and automated fulfillment center. Leadership and direction of all aspects of staffing, operations, policy/procedure and employee engagement. Accountable for partnering with the product and service delivery leaders to ensure excellent customer support and transformational capabilities for both internal and external customers. Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Requirements

Bachelor’s degree and at least 6 years of experience in a fulfillment, warehousing, logistics or complex/multi-site pharmacy environment OR a high school diploma/GED and at least 9 years of experience in a fulfillment, warehousing, logistics or complex/multi-site pharmacy environment.
Multi years of experience with fulfillment and/or distribution product flow.
Multi years of experience analyzing data using statistical methods and developing and delivering presentations to various levels within an organization and to external representatives.
Experience with budget, forecasting, scheduling operations and client services and support.
At least 2 year of experience contributing to financial decisions in the workplace.
At least 3 years of direct leadership, indirect leadership and/or cross-functional team leadership.
Willing to travel up to 25% of the time for business purposes (within state and out of state).

Nice To Haves

Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
Group facilitation experience with process improvement teams.
Experience working with automated systems (RF technology, WMS, conveyor and sortation).
Lean experience in a manufacturing or logistics environment.
Experience with cutting-edge prescription dispensing equipment.

Responsibilities

Responsible for developing and managing the annual Fulfillment Center budget.
Manages all Fulfillment Center Key Performance Indicators.
Responsible for ensuring superior Fulfillment Center morale and effective management of all team member programs.
Manages all Fulfillment Center equipment and facilities maintenance programs.
Manages Walgreens performance management programs and effectively develops management team through performance development process.
Establishes and maintains constructive working relationships with other site leaders and business leaders across Walgreens.
Directs the efforts to ensure best in class service delivery and efficiency in alignment with Walgreens service and compliance goals.
Partners with selective business entities within the Walgreens family of companies and Centralized Services teams to drive innovation and service optimization.
Translates business strategies into clear objectives for site members.
Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.