Site Coordinator
About The Position
Site Coordinator - Healthcare Operations Competitive Base Salary + Bonuses | Full Benefits | Career Growth AICA Orthopedics - Atlanta's Premier Healthcare Network (21 Locations) Site Coordinator Lead Daily Operations. Coach Your Team. Create Exceptional Patient Experiences. Ready to advance your healthcare management career? Join AICA Orthopedics and lead front-line operations while ensuring every patient feels valued and cared for. Why Choose AICA: Competitive base + performance bonuses Clear path to Practice Manager Full Benefits - Medical, dental, vision, 401(k) Service Excellence Focus - Lead patient-centered care What You'll Do: Daily Operations & Patient Experience Manage daily clinic operations ensuring smooth patient flow and welcoming experiences Ensure every patient is greeted with eye contact, genuine smile, and by name when possible Coordinate patient scheduling, insurance verification, and care transitions Maintain supply inventory and facility standards that support excellent patient care Team Leadership & Training Supervise front desk and support staff with focus on exceptional patient service Train team in hospitality excellence: proper greetings, patient engagement, and problem-solving Provide daily coaching on both operational efficiency and patient experience standards Manage staff schedules and ensure adequate coverage for consistent patient care Performance & Compliance Track patient satisfaction scores, productivity metrics, and service quality Monitor compliance with HIPAA regulations and organizational policies Generate daily/weekly reports and implement improvement strategies Coordinate with Practice Manager on clinic performance and patient feedback Ready to lead front-line healthcare operations and create exceptional patient experiences? Apply now to join Atlanta's premier healthcare network!
Requirements
- 2-3 years healthcare management or supervisory experience
- Medical office operations knowledge (scheduling, insurance, patient flow)
- Team leadership experience with customer service focus
- Strong communication and problem-solving abilities
- Service-oriented mindset with genuine care for patient experience
Nice To Haves
- Bachelors or Associate's degree in healthcare administration or related field
- Related experience in lieu of a degree will be considered
- EMR systems and practice management software experience
- Orthopedic or specialty clinic experience
- Personal injury/insurance coordination background
Responsibilities
- Manage daily clinic operations ensuring smooth patient flow and welcoming experiences
- Ensure every patient is greeted with eye contact, genuine smile, and by name when possible
- Coordinate patient scheduling, insurance verification, and care transitions
- Maintain supply inventory and facility standards that support excellent patient care
- Supervise front desk and support staff with focus on exceptional patient service
- Train team in hospitality excellence: proper greetings, patient engagement, and problem-solving
- Provide daily coaching on both operational efficiency and patient experience standards
- Manage staff schedules and ensure adequate coverage for consistent patient care
- Track patient satisfaction scores, productivity metrics, and service quality
- Monitor compliance with HIPAA regulations and organizational policies
- Generate daily/weekly reports and implement improvement strategies
- Coordinate with Practice Manager on clinic performance and patient feedback
Benefits
- Competitive base + performance bonuses
- Clear path to Practice Manager
- Full Benefits - Medical, dental, vision, 401(k)
- Service Excellence Focus - Lead patient-centered care
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
