SITE COACH

Goodwill Southeast Georgia•Pooler, GA

About The Position

The Site Coach for Goodwill Southeast Georgia facilitates operational development, employee development, and orientation programs while providing comprehensive on-the-job training for new hires and existing team members. The ideal candidate will possess strong communication, coaching, and leadership skills, and be committed to fostering a continuous learning and development culture across all retail and donated goods facilities. This position requires a proactive individual who is adaptable, solution-oriented, and able to assess the effectiveness of training programs while ensuring they meet operational needs.

Requirements

High school diploma or GED, or equivalent experience demonstrating the knowledge, skills, and abilities to effectively perform the position’s essential functions.
Strong verbal and written communication skills, with the ability to provide constructive feedback.
Ability to work independently, manage time effectively, and adapt to changing priorities in a dynamic environment.
Passion for fostering professional growth and helping others succeed.
Strong understanding of data analysis and key metrics to assess program effectiveness.
Familiarity with standard office software such as Microsoft PowerPoint, Word, Excel, and Outlook.
Ability to conduct training both in-person and virtually across multiple sites.
Self-motivated, with the ability to manage multiple projects, meet deadlines, and maintain confidentiality.
Willingness to work varied shifts, including evenings, weekends, and holidays, as needed.
Valid driver’s license and reliable transportation with proof of insurance, or the ability to be insured under the company’s vehicle insurance policy.
Ability to travel to any location as required.

Nice To Haves

Prior experience in training, coaching, or mentoring, particularly in retail or production environments, is preferred but not required.

Responsibilities

Conduct on-the-job training sessions for new hires and existing team members, focusing on key aspects of retail and production operations such as customer service, merchandising, inventory management, safety procedures, and quality standards.
Provide hands-on coaching and support to team members, ensuring they gain proficiency in tasks and processes.
Ensure trainees complete all required training modules, including Orientation, OSHA, safety, and job-specific competencies, within the designated time frame.
In the absence of a trainee, perform essential operational roles to ensure success and continuity.
Collaborate with site leadership to assess training needs, develop action plans, and implement tailored solutions.
Attend and actively participate in all required meetings related to training and development.
Adapt training methodologies to meet the diverse learning styles and needs of team members.
Administer competency assessments to measure trainees’ progress and ensure proficiency in critical areas.
Create and maintain a positive and inclusive learning environment, motivating and empowering team members to succeed.
Manage and facilitate associate development and orientation programs.
Oversee all aspects of assigned development programs, including pre- and post-work, coaching during and outside of training sessions, and tracking progress toward course objectives.
Assist in designing, developing, and delivering training curriculum and programs that align with organizational needs.
Sustain learning by providing regular updates on training content and materials post-program completion.
Monitor business metrics to assess the effectiveness of training programs, identifying potential issues, trends, and return on investment (ROI).
Ensure training content is continuously updated to reflect evolving organizational needs and changes.
Facilitate cross-training for other Talent Programs specialists and team members as needed.
Act as an internal consultant on training issues, particularly related to leadership development programs.
Maintain flexible availability, including evenings, weekends, and holidays, to provide training support as required.
Perform other duties as assigned to support operational success and team development.