Site Based Learning Specialist

Strayer Education, Inc.

5d

About The Position

The Site Based Learning Specialist at Capella University is a pivotal role designed to support students as they navigate their Site Based Learning (SBL) program requirements. This position serves as a liaison between the university, students, and external partners, ensuring a seamless and enriching SBL experience. The Site Based Learning Specialist will work with an assigned student population throughout their academic journey, providing training, resources, and guidance on procuring SBL sites and understanding program requirements within a fast-paced environment. The role will meet established objectives for phone and schedule metrics. As business needs dictate, individuals in this role may be trained in similar types of functions to support other teams within the department. Essential Duties & Responsibilities: Student Support/Coaching: Provide individualized support to students in procuring SBL sites, understanding program requirements, and navigating their SBL journey. Serve as part of the student’s motivation and support system, with priority given to the student’s experience. Provides learners with an exceptional service experience, leaving a lasting, positive impression of Site Based Learning and Capella University. Site-Based Learning Processes: Facilitate all elements of the SBL journey for students and external and internal stakeholders. Act as a bridge between the university, students, and external partners to ensure effective communication and collaboration. Record Keeping: Maintain accurate records of student interactions and progress utilizing company platforms such as SalesForce and Wilis. Training and Resources: Develop and deliver training sessions and resources to help students succeed in their SBL programs. Support students through prompt interactions, including email correspondence, one-on-one appointments, and office hours. Collaboration: Partner with academic advising, sites, faculty, and other academic leadership to ensure a cohesive support system for students and to support student success through SBL journey. Escalation Management: Handle highly escalated student issues with professionalism and empathy while providing appropriate interventions and resources. Workflow Management: Maintain and implement workflows, processes, and system configuration. Test Kit operations: Manage inventory, pack and unpack test kits, and prepare for shipping to learners or off-site events. Actively prepares and engages in coaching sessions with your leader to review metrics and quality reviews, and seeks to continuously improve. Is actively engaged and participates in team/department/company meetings Demonstrates presence by being on video if attending remotely Shares workflow observations, challenges, and ideas. Is committed to ongoing training and development as needed to maintain a knowledge base and remain up to date with process and system updates. Consistently reviews internal and external resources, updates, and company communications to ensure functional knowledge is current. Supports a culture of team collaboration to learn from each other and provides the best possible student SBL experience. Seeks to understand and demonstrate SEI’s success behaviors. Drives new ideas and ways of doing things by identifying, communicating, and making recommendations for improvement to existing processes/ procedures, keeping the learner's experience top of mind. Effectively evaluates priority by considering day-to-day needs and the big picture to complete the right tasks. Makes timely decisions in the face of ambiguity. Works on project assignments with diligence and accuracy until completion. Effectively manages and engages in internal communication channels, including Outlook, web-based meeting platforms, and Microsoft Teams. Demonstrates skillful time management and schedule adherence related to daily/weekly schedules. Thinks proactively about schedule and plans time off to reduce impact to team and learners. Partners with coaches and other departments as needed to resolve learner requests. Other duties as assigned.

Requirements

• Demonstrates integrity and demands high standards for themselves and their team.
• Punctuality and effective time management skills.
• Ability to adhere to and follow a set daily/weekly schedule.
• Excellent active listening, verbal, and written communication skills with the ability to interact effectively with senior management levels.
• Ability to handle complex customer resolution issues, applying information and policies and assessment of unique circumstances; and resolving with a reasonable level of autonomy.
• Displayed success in achieving and sustaining objectives and performance metrics.
• Ability to maintain a high degree of accuracy and attention to detail.
• Organizational skills—ability to prioritize, manage multiple demands, and present information in a clear and concise manner.
• Strong technological skills and aptitude. Includes skills in the Microsoft Office Suite, applied expertise accessing the internet or systems-based information, such as Salesforce, WILIS, and other education-related software and internet applications.
• Demonstrated ability to remain calm under pressure and maintain a professional demeanor.
• Excellent relationship-building, customer service, and problem-solving skills.
• Exhibits a high degree of initiative and follow-through.
• Comfortable with ambiguity and an evolving work environment
• Growth-minded and open, and resilient to change
• Must have a strong desire to work in a mission-driven culture and work in the best interests of customers/students.
• Previous experience in academic advising, student support services, or a similar role which requires multiple points of contact.
• Experience working in higher education or with site-based learning programs.
• Familiarity with educational policies and procedures.
• Bachelor’s degree in education, counseling, or a related field required; Master’s degree preferred.
• All degrees must be conferred from an institution accredited by an accrediting agency recognized by the U.S. Department of Education.
• Must be able to travel occasionally should a business need arise.
• Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role.
• If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
• Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
• Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers.
• Must be able to work more than 40 hours per week when business needs warrant.
• Able to access information using a computer.

Nice To Haves

• Master’s degree preferred.

Responsibilities

• Provide individualized support to students in procuring SBL sites, understanding program requirements, and navigating their SBL journey.
• Serve as part of the student’s motivation and support system, with priority given to the student’s experience.
• Facilitate all elements of the SBL journey for students and external and internal stakeholders.
• Act as a bridge between the university, students, and external partners to ensure effective communication and collaboration.
• Maintain accurate records of student interactions and progress utilizing company platforms such as SalesForce and Wilis.
• Develop and deliver training sessions and resources to help students succeed in their SBL programs.
• Partner with academic advising, sites, faculty, and other academic leadership to ensure a cohesive support system for students and to support student success through SBL journey.
• Handle highly escalated student issues with professionalism and empathy while providing appropriate interventions and resources.
• Maintain and implement workflows, processes, and system configuration.
• Manage inventory, pack and unpack test kits, and prepare for shipping to learners or off-site events.
• Actively prepares and engages in coaching sessions with your leader to review metrics and quality reviews, and seeks to continuously improve.
• Consistently reviews internal and external resources, updates, and company communications to ensure functional knowledge is current.
• Drives new ideas and ways of doing things by identifying, communicating, and making recommendations for improvement to existing processes/ procedures, keeping the learner's experience top of mind.
• Effectively evaluates priority by considering day-to-day needs and the big picture to complete the right tasks.
• Works on project assignments with diligence and accuracy until completion.
• Effectively manages and engages in internal communication channels, including Outlook, web-based meeting platforms, and Microsoft Teams.
• Demonstrates skillful time management and schedule adherence related to daily/weekly schedules.
• Partners with coaches and other departments as needed to resolve learner requests.

Benefits

• SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts.
• Non-exempt employees are eligible for overtime pay, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level