SITE-BASED CASE MANAGEMENT SUPERVISOR

Horizon House•Indianapolis, IN

30d

About The Position

Position Objective: Requirements: Training/Education: Master’s degree preferred; 2-3 years supervisory experience preferred; Three to five years of experience providing services to homeless or low-income persons preferred (may include employment, educational or volunteer experiences, internships, and academic studies). Education/Skills: Ability to engage and establish positive rapport with a diverse group of individuals experiencing homelessness who are on the street or in other locations not intended for human habitation; Ability to work cooperatively and productively with outreach team members and staff of partner agencies and community organizations; Knowledge of human behavior to provide assessment, intervention and support services; Working knowledge of chronic medical and mental health conditions, substance abuse behavior, and best practice treatment approaches; Expertise in housing first principles and harm reduction and how to put them into practice; Exceptional communication skills and a strong commitment to a team environment; Detail-oriented with strong organizational skills; Proficient in all Microsoft and Google applications and ability to master use of an electronic database; MUST HAVE a valid Indiana operator’s license in good standing and proof of state-required auto insurance. Essential Functions: Clinical Supervision: Provide day to day supervision to Intensive Case Managers within program. Provide guidance and expertise related to housing stability and service delivery. Provide oversight and/or coordination of treatment goals/plans. Assist in maintaining relationships with landlords/property managers and IHA. Complete reviews in accordance with Horizon House Policy. Supervision of practicum students as needed. Coordinated Entry: Responsible for managing referrals from the coordinated entry system and assigning to Intensive Case Managers. Manage referral tracking in accordance with case conferencing guidelines. Maintain relationship with community partners in order to ensure thorough service delivery. Record Keeping: Manage Intensive Case Managers in maintaining appropriate and timely documentation including but not limited to client identifying information, service records and case notes. Documentation of encounters with clients as well as services performed on behalf of clients will be compliant with agency and Indianapolis Continuum of Care standards and protocols and will be entered into the HMIS adopted by the Continuum and utilized by Horizon House. Ensure compliance with funding in regards to frequency of documentation, quality of documentation, and services entered- ensure this aligns with goals set forth by funding stream. Legal and Ethical Practice: Take appropriate action based on agency protocol and in accordance with the law. Observe policies related to client confidentiality with respect to reports of abuse or neglect or other reports to law enforcement entities. Maintain ethical conduct/behavior with clients, co-workers, and colleagues. Case Conferences and Staff Meetings: Participate in multidisciplinary and/or community case conferencing designed to advance client progress toward goals. Attend and participate in Housing Team meetings and other Horizon House staff meetings as assigned. Represent the agency at community meetings/events as assigned. Education/Training: Attend required agency education and training activities, including those that are position-specific. Participate in community training initiatives as available/assigned. Assist in training new staff and community partners as appropriate. Provide education on housing and documentation processes to the entire team. Program Development: Work with Housing Program Manager as new housing program opportunities arise to ensure processes and procedures are developed, documented, and training is provided to appropriate staff members. Work with Housing Program Manager to ensure list of necessary materials are ordered and kept in supply in accordance with funding stream (ex. Household products, food, etc). Work with team to determine on-site services including but not limited to recovery meetings, recreational activities, nutrition, etc. This position will be responsible for the monthly calendar of events and maintaining relationships with outside providers. The preceding essential function statements are not intended to be an exhaustive list of tasks and functions for this position. Additional tasks & functions may be assigned as needed to fulfill the mission, vision & goals of the organization. Contacts and Liaisons: The Case Management Supervisor – Housing Team will regularly communicate with Horizon House employees, outside vendors and other individuals as deemed necessary in order to fulfill the responsibilities of the position. Horizon House is proud to be an equal opportunity employer. We encourage qualified applicants to apply for open positions regardless of their race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, veteran status, or criminal background.

Requirements

Ability to engage and establish positive rapport with a diverse group of individuals experiencing homelessness who are on the street or in other locations not intended for human habitation
Ability to work cooperatively and productively with outreach team members and staff of partner agencies and community organizations
Knowledge of human behavior to provide assessment, intervention and support services
Working knowledge of chronic medical and mental health conditions, substance abuse behavior, and best practice treatment approaches
Expertise in housing first principles and harm reduction and how to put them into practice
Exceptional communication skills and a strong commitment to a team environment
Detail-oriented with strong organizational skills
Proficient in all Microsoft and Google applications and ability to master use of an electronic database
MUST HAVE a valid Indiana operator’s license in good standing and proof of state-required auto insurance

Nice To Haves

Master’s degree preferred
2-3 years supervisory experience preferred
Three to five years of experience providing services to homeless or low-income persons preferred (may include employment, educational or volunteer experiences, internships, and academic studies).

Responsibilities

Provide day to day supervision to Intensive Case Managers within program.
Provide guidance and expertise related to housing stability and service delivery.
Provide oversight and/or coordination of treatment goals/plans.
Assist in maintaining relationships with landlords/property managers and IHA.
Complete reviews in accordance with Horizon House Policy.
Supervision of practicum students as needed.
Responsible for managing referrals from the coordinated entry system and assigning to Intensive Case Managers.
Manage referral tracking in accordance with case conferencing guidelines.
Maintain relationship with community partners in order to ensure thorough service delivery.
Manage Intensive Case Managers in maintaining appropriate and timely documentation including but not limited to client identifying information, service records and case notes.
Documentation of encounters with clients as well as services performed on behalf of clients will be compliant with agency and Indianapolis Continuum of Care standards and protocols and will be entered into the HMIS adopted by the Continuum and utilized by Horizon House.
Ensure compliance with funding in regards to frequency of documentation, quality of documentation, and services entered- ensure this aligns with goals set forth by funding stream.
Take appropriate action based on agency protocol and in accordance with the law.
Observe policies related to client confidentiality with respect to reports of abuse or neglect or other reports to law enforcement entities.
Maintain ethical conduct/behavior with clients, co-workers, and colleagues.
Participate in multidisciplinary and/or community case conferencing designed to advance client progress toward goals.
Attend and participate in Housing Team meetings and other Horizon House staff meetings as assigned. Represent the agency at community meetings/events as assigned.
Attend required agency education and training activities, including those that are position-specific. Participate in community training initiatives as available/assigned.
Assist in training new staff and community partners as appropriate.
Provide education on housing and documentation processes to the entire team.
Work with Housing Program Manager as new housing program opportunities arise to ensure processes and procedures are developed, documented, and training is provided to appropriate staff members.
Work with Housing Program Manager to ensure list of necessary materials are ordered and kept in supply in accordance with funding stream (ex. Household products, food, etc).
Work with team to determine on-site services including but not limited to recovery meetings, recreational activities, nutrition, etc. This position will be responsible for the monthly calendar of events and maintaining relationships with outside providers.