Site Application Owner

GE Aerospace•Beavercreek, OH

23h•Onsite

About The Position

Responsible for delivering product service support globally collaborating with operational teams and Service owners. This role is responsible for enhancing the user experience by continuously improving the service and experience. Job Description Position is 100% on-site. Roles and Responsibilities: In this role, you will: Strive to provide excellent customer service to employees from GE Businesses Work hand in hand with operations in identifying & resolving issues directly with end users and vendors Become an expert on product service within GE and accountable for identifying opportunities to improve overall user experience Support end user issues by providing the effective solutions Be aware of system-wide changes and application deployments that might impact application availability for users Effectively manage escalations to resolution Partner with product teams to plan and test automation solutions Engage with the vendor to trouble shoot and resolve an issue within the product Support quality initiatives for continuous service improvement & optimization Measure application performance and availability against published SLA's and operational commitments Identify efforts to improve and simplify End-User experience by reducing the volume of tickets, reducing touch points, improve accountability, and driving the usage of the self-service tools Participate in new technology pilots and programs to ensure end-user support readiness for go-live launches Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training Partner with other regional teams and services owners to share and promote best practices and lessons learned

Requirements

Bachelor’s degree from accredited university or college with minimum of 1 years of professional experience OR Associates degree with minimum of 4 years of professional experience OR High School Diploma with minimum of 6 years of professional experience
Note: Military experience is equivalent to professional experience
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

Nice To Haves

Background and experience in emerging technologies in cloud, IaaS, PaaS, SaaS and Microservices architecture
Experience with agile/iterative project methodology & tools
Strong oral and written communication skills
Strong business analysis and problem solving skills
Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices
Ability to interact at all levels of the organization and with other GE businesses
Excellent communicator, works well in a team environment, and welcomes challenges
Self-starter with ability to manage multiple priorities in a fast paced work environment
Strong problem solving and analytical skills demonstrated the ability to assimilate new information and understand complex topics

Responsibilities

Strive to provide excellent customer service to employees from GE Businesses
Work hand in hand with operations in identifying & resolving issues directly with end users and vendors
Become an expert on product service within GE and accountable for identifying opportunities to improve overall user experience
Support end user issues by providing the effective solutions
Be aware of system-wide changes and application deployments that might impact application availability for users
Effectively manage escalations to resolution
Partner with product teams to plan and test automation solutions
Engage with the vendor to trouble shoot and resolve an issue within the product
Support quality initiatives for continuous service improvement & optimization
Measure application performance and availability against published SLA's and operational commitments
Identify efforts to improve and simplify End-User experience by reducing the volume of tickets, reducing touch points, improve accountability, and driving the usage of the self-service tools
Participate in new technology pilots and programs to ensure end-user support readiness for go-live launches
Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training
Partner with other regional teams and services owners to share and promote best practices and lessons learned