Signature Treasury Support Coordinator

U.S. Bank • Cincinnati, OH

17h

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description We are seeking a dedicated and experienced professional to join our Treasury Management team as a Signature Treasury Support Coordinator. Support Coordinators provide dedicated support to assigned strategic clients for servicing and maintenance of Treasury Management payables, receivables, and other financial products to provide a smooth, seamless experience with Treasury Management products. Serves as the main point and liaison for the client representative via phone or email, conducts servicing and maintenance activities, monitors, and tracks requests through to client use. Builds a positive client relationship by ensuring an optimal level of service delivery and product functionality exceeding clients’ expectations. Escalates potential obstacles appropriately and communicates status effectively while ensuring an efficient and timely onboarding.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically five to eight years of related experience

Nice To Haves

• Knowledge of Treasury Management products and processes with an understanding of how clients use them.
• Excellent verbal and written presentation and communication skills, and strong planning and organizational skills.
• Good analytical and problem-solving skills.
• Advanced knowledge of Treasury Management or related financial services.
• Strong servicing skills and expertise.
• 3-5 years of experience in treasury management or related roles.
• Proficiency in Microsoft Office Suite.
• Strong communication, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong executive presence, confidence partnering with a variety of levels within the organization.
• Background managing or servicing business clients, with an emphasis on an elevated client experience.

Responsibilities

• Serve as the dedicated coordinator for assigned client(s) and the point of contact for internal departments to support servicing and maintenance of treasury products.
• Builds a relationship with assigned client(s) and internal dedicated partners.
• Communicates effectively with all levels of external client participants and internal U.S. Bank partners, establishing and maintaining positive working relationships.
• Leads projects for assigned clients ensuring participation from external and internal partners, assigned tasks completed on time, and management of project to completion.
• Manages multiple requests and deadlines simultaneously, set priorities and adapts to changing conditions.
• Responds and tracks unique client needs and situations to affect a positive outcome when presented with obstacles and challenges.
• Adapts and translates processes for clients and apply them to actionable and practical plans within a client profile.
• Creates, prepares documentation, and processes maintenance requests for Treasury Management products.
• Plans, organizes, and coordinates tasks to meet deadlines with assigned technical and operational groups throughout department while ensuring a superior client onboarding.
• Provides accurate complete information to establish products and services on back-end systems.
• Follows up with the client to ensure proper set-up of the products and services, taking responsibility to answer questions.
• Utilizes client profile and available automations to determine scope of requested services and provide accurate complete information to complete maintenance and servicing for treasury management products and services.
• Participates in and contribute to projects for organizational initiatives, taking an active approach in identifying and recommending improvements to existing processes and products.
• Provides guidance to peers and shares best practices to enhance the client experience.
• Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees