Signage Consultant / Customer Service Representative

FASTSIGNS • Kingston, NY

62d

About The Position

Are you passionate about helping customers and interested in the dynamic world of signage? Join our team at FASTSIGNS of Kingston, NY, where creativity meets customer care. We are seeking a dedicated and energetic Customer Service Representative to be our friendly face and voice of our company.

Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in basic computer applications and ability to learn new software.
• Enthusiasm for learning about the signage industry and a willingness to contribute to a team environment.

Nice To Haves

• Experience in customer service or a related field is preferred, but not required.

Responsibilities

• Serve as the first point of contact for clients, providing exceptional service via phone, email, and in-person interactions.
• Assist customers with inquiries about our range of signage products and services.
• Coordinate order processing and track project timelines, ensuring customer satisfaction throughout each stage.
• Collaborate with our design and production teams to ensure customer requirements are met.
• Address and resolve customer concerns promptly and professionally, striving to exceed expectations.

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Paid Vacation
• Sick Time
• Weekends off
• Matching Simple IRA Plan
• Bonus programs
• Professional development and advancement opportunities
• Branded clothing
• Personal project/family event free signage (per year allowance)
• Free signage for your favorite charity (per year allowance)
• Supplemental Health Insurance (Aflac)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 101-250 employees