Shuttle Transportation Dispatcher

TransWest Mobility•Sunnyvale, CA

18d•$31 - $31

About The Position

About TransWest: We move people. We help them get to work, school, or play. From A to B, and everything in between. By shuttle, bus, charter or valet, we find creative ways to move people, business, and communities forward. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We go above and beyond to remove stress in all interactions and make things a little easier for all we serve. The Dispatcher monitors and oversees day-to-day vehicle operations and monitors all ‘in service’ TransWest vehicles, ensuring they are on time and on route. With an ability to problem solve and act quickly, the Dispatcher will create solutions in the moment and be the point of contact for drivers and supervisors via phone and email communications regarding issues, shuttle delays, rerouting, accidents, late departures and more to ensure operations are kept on track to meet our service requirements.

Requirements

Must be at least 21 years of age
Previous dispatch experience required
Experience with TripShot, Samsara or other dispatching software preferred
Detail-oriented w/strong problem-solving and troubleshooting skills
Prioritization while multi-tasking under pressure and within short time constraints
Exceptional written and verbal communication skills, as well as organizational and interpersonal abilities
Able to work independently and professionally with all levels of the organization.

Responsibilities

Monitor vehicles and routes on our dispatch monitors and quickly react to changes and issues.
Ensure dispatch programs (TripShot, Samsara, other) are accurate including vehicle, driver and route assignments. Update and/or create new routes as needed.
Monitor Samsara Data pertaining to driver check-ins and check-outs (pre-& post trips), geo-fencing, driver registration and when needed support Fleet Manager on non-reporting units.
Manage WIFI uptime and resetting through online portal.
Proactively communicate to clients as needed via push notifications, emails and phone calls.
Communicate with Managers/Supervisors on delays, driver and vehicle issues, late check- ins, late routes and other information critical to service success.
Monitor client email inboxes and reply to emails as needed.
Assist with lost and found items.
Be the point of contact to answer dispatch phones pertaining to shuttle issues / delays.
Create and monitor on-time performance and recommend route changes to improve service.
Create and pull reports from TripShot and Samsara that help measure our success.
Communicate with clients as needed via email and telephone to address inquiries, provide updates, and ensure high-quality service.
Other duties as assigned.