Shuttle Driver

Trailborn Hotel Management LLC•Jackson, WY

About The Position

The Hotel Shuttle Driver is responsible for safely transporting hotel guests to and from airport and town square. This role focuses on providing excellent customer service, maintaining vehicle cleanliness, and ensuring a reliable and pleasant transportation experience for all guests.

Requirements

Valid driver’s license with a clean driving record.
Ability to lift and carry luggage (usually 30–50 lbs).
Strong customer service and communication skills.
Ability to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

Previous shuttle driving, commercial driving, or hospitality experience preferred.
Knowledge of the local area is a plus.

Responsibilities

Safely operate the hotel’s shuttle vehicle along assigned routes and schedules.
Provide pick-up and drop-off services for guests at airports and downtown attractions.
Assist guests with luggage and ensure proper loading/unloading.
Greet all guests in a friendly and professional manner.
Answer questions about hotel services, local attractions, and travel information.
Provide exceptional hospitality and resolve guest concerns promptly or escalate as needed.
Follow all traffic laws, hotel policies, and DOT regulations.
Conduct pre-trip and post-trip inspections of the shuttle vehicle.
Report maintenance issues, accidents, or incidents immediately to management.
Keep the shuttle clean, fueled, and in good working condition.
Complete mileage logs and transportation records as required.
Coordinate with the transportation manager regarding guest pick-ups, delays, or schedule changes.
Maintain clear communication via phone or radio while adhering to safety protocols.