Shuttle Driver III - Fairview Hospital

Towne Park • Cleveland, OH

2d • $18 - $22 • Onsite

About The Position

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. SUMMARY The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices. He/She is also responsible for assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure and maintaining the vehicle activity and maintenance logs. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Shuttles guests to appropriate places that are approved by manager and the client contact. Must be able to learn and remember pick-up and destination points. Knowledge of all property outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc.- 40% Must be able to communicate by telephone, two-way radio and in person in a courteous, friendly and professional manner with all guests, location staff and co-workers. Acknowledges and greets guests within 30 seconds while maintaining a professional and friendly demeanor. Uses guest last name at all times when appropriate. Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome to property- 20% May operate a vehicle that seats sixteen people or more, including driver. Inspects exterior and interior of vehicle at beginning of each shift for properly operating headlights, turn signals, brake lights, interior courtesy lights, air-conditioning or heating, warning lamps, mirror adjustment, properly inflated tires, windshield wipers, vehicle damage, etc. prior to moving vehicle. Monitors vehicle condition and records malfunctioning items or damage and submits to manager- 20% Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of client financial and identifying information. May not provide “lift” services or assistance to any hotel or hospital guest; only offer a hand for assistance. Check wheelchairs for safe operation prior to each use and must clean wheelchairs after each use. Must be able to assist patrons with entering and exiting the vehicle. May be required to use specialized equipment such as wheelchair lifts- 20% The total amount of time for all functions of the job - 100%

Requirements

• High school diploma or general education degree (GED)
• Must possess a Commercial Driver’s License (CDL) with Passenger endorsement issued by the state in which the associate will be preforming shuttle driver services.
• Must be able to pass a criminal background, MVR and drug screen and other requirements set forth by the client
• Due to vehicle leasing contract requirements must be at least 21 years of age
• Must maintain a valid driver’s license at all times
• Pass annual / semiannual MVR check
• Must complete the Wheelchair Safety Training course provided by Towne Park as applicable
• Must possess current Medical Examiners Certificate
• Must maintain an up to date license as well as DOT endorsements and a bi-annual physical exam as applicable
• At least three years of commercial driving experience or nine (9) years of driving experience as a licensed driver
• Must be able to drive manual transmission
• Ability to read and write standard English language
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed

Responsibilities

• Shuttles guests to appropriate places that are approved by manager and the client contact.
• Must be able to learn and remember pick-up and destination points.
• Knowledge of all property outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc.
• Must be able to communicate by telephone, two-way radio and in person in a courteous, friendly and professional manner with all guests, location staff and co-workers.
• Acknowledges and greets guests within 30 seconds while maintaining a professional and friendly demeanor.
• Uses guest last name at all times when appropriate.
• Maintains accuracy and composure while under pressure.
• Appropriately uses salutation of the day and welcome to property
• May operate a vehicle that seats sixteen people or more, including driver.
• Inspects exterior and interior of vehicle at beginning of each shift for properly operating headlights, turn signals, brake lights, interior courtesy lights, air-conditioning or heating, warning lamps, mirror adjustment, properly inflated tires, windshield wipers, vehicle damage, etc. prior to moving vehicle.
• Monitors vehicle condition and records malfunctioning items or damage and submits to manager
• Protects guest confidentiality in accordance with HIPPA requirements.
• Maintains the security of client financial and identifying information.
• May not provide “lift” services or assistance to any hotel or hospital guest; only offer a hand for assistance.
• Check wheelchairs for safe operation prior to each use and must clean wheelchairs after each use.
• Must be able to assist patrons with entering and exiting the vehicle.
• May be required to use specialized equipment such as wheelchair lifts

Benefits

• Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability.
• Employees are also able to enroll in the company’s 401k retirement savings plan.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to a specific plan or program terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED