Shuttle Driver Guest Experience Specialist - Moab (Seasonal Full Time, April to November)

Rocky Mountaineer•Moab, UT

17h•$24•Onsite

About The Position

The Shuttle Driver Guest Experience Specialist (SDGES) reports to the Guest Experience Manager. The Shuttle Driver Guest Experience Specialist is based in Moab, and reports to the Guest Experience Manager in Moab, Utah. The Shuttle Driver Guest Experience Specialist plays a vital role in supporting the company by ensuring the safe and timely transportation of team members and guests. Reporting to the Guest Experience Manager, this position is primarily responsible for transporting guests and team members around downtown Moab. In addition to driving duties, the Shuttle Driver Guest Experience Specialist is responsible for routine cleaning, conducting inspections, and monitoring maintenance needs of transport vehicles to ensure they remain in safe and reliable condition. Occasionally, the Shuttle Driver Guest Experience Specialist may also assist with transporting guest luggage or other equipment as required by the Guest Experience team in Moab. This position is also responsible for providing excellence in guest satisfaction through direct service to guests at the assigned destination. This position is deemed Safety Alert since regular access to an active railway area is required. This is a full-time position, requiring at least 30 hours per week.

Requirements

Driver’s License with demonstrated safe driving record required
Minimum 5 years of driving experience required
Strong Communication Skills: Ability to communicate effectively and professionally with guests, crew members and management.
Knowledge of Local Geography: Familiarity with routes, road conditions, and locations around Moab area.
Vehicle Maintenance Knowledge: Basic understanding of vehicle maintenance to identify issues during inspections and coordinate necessary repairs.
Professional communication skills, both verbal and written
Ability to multitask and take initiative
Ability to work independently and as part of a team
Demonstrate a professional, accountable, and responsible work ethic
Ability to work in a high volume and high demand environment
Ability to handle difficult scenarios and conversations in a calm, consistent, and professional manner
Highly organized with strong attention to detail
Energetic, motivated, hardworking, and committed to guest service
Ability to adapt to new technology and learn platforms
Schedule includes early mornings and evenings as per the train's arrival/departure schedules. Overtime may be required for irregular operations or delays
Requires work in extreme temperatures, possibly above 100 degrees certain months
Requires work in a Safety Alert environment including railway tracks, moving trains, and other vehicles
Requires outdoor work in a variety of weather conditions
Must be entitled to work in the United States for the full duration of the operating season (March-November)

Nice To Haves

Previous experience in passenger transportation or shuttle driving, particularly over long distances or in mountainous terrain, is an asset
Experience in tourism, hospitality, and/or customer service desired

Responsibilities

Execute the daily operations of the station to provide world-class service to guests and to deliver on Canyon Spirit’s brand promise enabling the creation of life-changing experiences.
Respond knowledgeably to guest questions related to their trip by being well versed in Canyon Spirit (CS) products.
Perform safe tagging, sorting, scanning, loading, unloading, and delivery of guest luggage, as well as preparing luggage reports and assisting with misdirected luggage
Assist with station/siding traffic flow as required by guiding motor coaches, luggage trucks and directing guests and public
Operate equipment for guests requiring mobility assistance (e.g., mobility lift)
Maintain station/siding aesthetics in line with the CS standard by cleaning platform and public areas and restocking supplies
Prepare supplies and scanning equipment for daily operations
Maintain station supplies inventory (e.g., luggage tags, amenity kits, office supplies), communicating with the designated team members or partners to order and replenish as required
Complete daily operations tasks as required
Greet guests, answer questions, and provide direction to ensure smooth transfers to/from the train where required
Assist with guest check-in
Accurately document and communicate concerns from guests, Onboard team, internal and external partners, including damaged luggage, and resolve or escalate as required
Deliver special guest requirements, including accessibility needs, as required
Order transportation (e.g., taxis, ride share) as required
Ensure safe: boarding and offboarding vehicles, transportation to and from station/sidings use of mobility equipment movement around stations/sidings.
Deliver clear and professional announcements to guests when required
Safely and efficiently transport guests and team members around Moab area.
Perform routine cleaning and upkeep of shuttle vehicle to ensure cleanliness and comfort for passengers.
Coordinate vehicle servicing, including routine maintenance and repairs, to ensure vehicles are in safe operating condition.
Maintain accurate records of trips, vehicle usage, and any incidents or maintenance performed.
Communicate effectively with the Guest Experience Manager, and other members of Destinations management team in Moab regarding schedules, delays, or guest issues.
Ensure compliance with all road safety regulations, company policies, and procedures.
Provide professional and courteous service to guests and team members during transport.
Adapt to changes in schedules or routes as required to meet guest and operational needs.
Conduct thorough pre-trip and post-trip inspections to ensure vehicle safety and readiness for operation.
Adhere to all traffic laws and regulations, prioritizing the safety of passengers and other road users.
Report any mechanical issues, safety concerns, or incidents promptly and accurately.
Ensure all passengers follow vehicle safety guidelines during transport, including use of seatbelts.

Benefits

Medical, Dental, Vision care, and Life Insurance
Canyon Spirit is covered under the Railroad Retirement Act. The U.S. Railroad Retirement Board (RRB) administers the benefits programs covered under the Railroad Retirement Act, including retirement, survivor, unemployment, sickness, and disability benefits. For more information regarding the benefits of the RRB, visit the Railroad Retirement Board website at rrb.gov.
Short Term Disability, Long Term Disability, and Accidental Death & Dismemberment insurance
Business travel accident insurance and business travel emergency medical insurance
Vacation time, sick time, and company holiday pay
401(k) plan (employee contributions only)
Friends and family rail tickets and packages discount
Two annual complimentary rail pass (beginning your 2nd season)
Seasonal wage increases
Growth opportunities
Fun and inclusive team environment