Guest Experience Specialist - Summer Seasonal

Jackson Hole Mountain Resort

5d

About The Position

To provide an excellent guest experience and the highest level of customer
service to all JHMR guests and employees. Produce efficient sales and
reservation orders of all JHMR products including JShop, lift Tickets, Rentals,
Vouchers, Mountain Sports School and Kids Ranch products. Promote lodging
reservations through JHRL and create upsell opportunities.

Requirements

• Customer focused
• Strong work ethic
• Strong organizational skills and attention to detail
• Problem solving skills
• Proficient computer skills, and ability to learn new software and POS
• Ability to handle high business volume and multi-task
• Ability to work as part of a team
• Communication proficiency, both oral and written, in person, email and on the phone
• Knowledge of JHMR & Valley Information, products, locations, vendors, activities, and events.
• High school diploma, GED, or equivalent years of experience.

Nice To Haves

• Minimum 1 year customer service experience preferred.
• Previous experience working with a computer-based point of sale system preferred.
• Local Jackson Hole valley and ski industry knowledge preferred.

Responsibilities

• Answering multiple phones lines, voicemails, and emails.
• The ability to quickly understand and deliver the guests needs.
• Gain knowledge of all JHMR products & operations as well as essential RTP modules.
• Assist JHMR guests with selecting the products that best meet their expectations and goals.
• Increase revenue through cross selling and up selling all JHMR profit centers and JHRL properties.
• Understand operations and sales procedures for lift tickets, season passes, rentals, all Mountain Sports School and all Kids Ranch products.
• Understand what each location at JHMR can provide to JHMR guests.
• Accurately receive guest payment through credit card, gift card, or correct voucher/Jshop redemption.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees