Showroom & Samples Technician

InCompass•Maple Grove, MN

3d•Onsite

About The Position

We are seeking a highly organized and detail-oriented Showroom & Samples Technician to oversee and participate in daily showroom operations, manage sample processing, and provide support during customer visits.

Requirements

High School Diploma or Associate’s degree.
2–5 years of experience in showroom management, retail operations, project management, and inventory coordination.
Strong organizational and project management skills.
Excellent communication and customer service abilities.
Basic proficiency in Microsoft Office and PC skills.
Ability to multitask and work in a fast-paced environment.
Excellent organization, time management and customer service skills
Up to ~5 weeks / year travel

Responsibilities

Oversee day-to-day showroom logistics, ensure it is equipped with the right equipment, consistently clean, organized, and visually appealing.
Maintain equipment and displays to support day-to-day showroom activities.
Coordinate showroom appointments, agendas, and preparation in cooperation with Sales, Management, Front Desk and Executive Administrative Assistant.
Maintain accurate and relevant inventory of Timesavers showroom abrasives, sample coupons, and other showroom consumables.
Provide feedback on showroom and samples budget.
Support marketing initiatives, events, and product launches.
Manage and Track in-bound sample shipments and out-bound sample returns in cooperation with shipping & receiving.
Working with Regional Sales Managers (RSM’s), dealers, and customers to collect, track, and process technical information/application requirements, use it to determine and propose the appropriate Timesavers solution and machine set-up for running samples.
Performance machine set-up to prepare for and then run samples per plan.
Capture and document test definition and test results including pictures, machine set-up, and application information for the Sample Testing into a Sample Test Report, log and place items into our data storage repository.
Provide pertinent technical feedback to RSM’s, dealers, and customers regarding sample processing results.
Coordinate customer machine Factory Acceptance Test (FAT) visits
Setting calendar placeholders, preparing agenda and details in cooperation with Sales, Dealer Partner, Customer, Management, Front Desk, and Executive Administrative Assistant.
Coordinate with our manufacturing team or directly make sure the client system is prepared/ready for the visit objectives.
Support FAT testing within the Timesavers facility, host clients as required for the duration of their visit.
Support planning, machine preparation, onsite set-up and teardown at our annual industry venues in cooperation with key partners.
Perform other related duties as assigned.