Showroom Sales Specialist - Waterhouse Bath & Kitchen Studio

Maumee Supply • Perrysburg, OH

5h • Onsite

About The Position

Waterhouse bath & kitchen studio is the region’s premier supplier of high-end lighting and decorative plumbing for kitchen and bath, along with vanities, mirrors, accessories, cabinet hardware and much more! Our goal is to offer an unparalleled shopping experience that combines cutting edge style, innovative design, and over 45 years of experience. Waterhouse welcomes both homeowners and trade professionals and services a large part of Ohio, Michigan, and Indiana from its 8,000 square foot destination showroom, located in downtown Perrysburg, Ohio. The company is experiencing an exciting time of growth and is focused on doing great work while highly valuing both its customers and its employees.
The Showroom Specialist will be communicating, collaborating, and problem solving to provide an unforgettable shopping experience for our customers. Focus will be on sales, driving growth and market share while building lasting relationships with architects, builders, the design community, and retail clients. The right candidate will combine his/her passion for sales and luxury design within a structured sales environment that provides the Showroom Specialist with the tools they need to build the business.

Requirements

• High school degree required; undergraduate degree preferred.
• Sales experience required, high-end, luxury brand retail sales experience preferred
• Self-motivated, possessing the ability to manage multiple tasks and projects simultaneously
• Excellent oral and written communication skills
• Punctual and polished with an excellent work ethic
• Persuasive (yet subtle) selling skills with the ability to listen and translate client needs into successful sales conversions
• Ability to work and communicate effectively with individuals and teams
• Experience resolving customer satisfaction issues
• Digitally savvy – willing and able to successfully connect with clients virtually as needed
• Available alternating Saturdays and some early evening hours – No Sundays
• Must maintain Showroom Dress Code
• Must be able to lift 15-30 pounds, more with assistance from a team member
• Must be able to work for a prolonged amount of time both sitting and standing

Nice To Haves

• Demonstrated history of luxury showroom sales experience which includes specifying custom finishes and designs
• Kitchen and bath experience is highly desired
• Undergraduate degree preferred
• Longevity in prior work positions
• Familiarity with Epicor Eclipse software

Responsibilities

• Learn all plumbing, fixture, hardware and furnishing lines carried and confidently guide our customers through the selection process both in our showroom, online and via phone
• Proactively build and develop lasting relationships with both existing accounts and new customers
• Create and process customer orders accurately and in a timely manner
• Answer all customer questions, address all customer concerns, and keep customers informed about order status
• Partner with vendors, customer service representatives, technical support, and/or our purchasing department to resolve any product or order issues to maintain the highest level of customer service
• Execute a variety of marketing functions, including bid/price quote follow up calls and e-mails, order follow up calls and e-mails and hand-written thank you notes
• Continuing education via in-person vendor training sessions, online training courses, reviewing all literature sent to showroom and self-guided study
• Help keep the store clean and organized using daily and weekly showroom maintenance checklists
• Help with building displays, including painting, installing new faucets and hardware and/or moving furniture and fixtures as needed
• Participate in both on and offsite meetings, training sessions, networking nights and special events as required
• Maintain acceptable level of individual sales and strive to meet showroom sales goals set by Showroom Manager

Benefits

• Excellent work/life balance with a 40-hour work week. No Sundays.
• Medical, dental, vision, short-term disability, and life insurance
• 401K match
• HSA
• Paid time off/holidays
• Small, family-owned and operated company with 70 years of experience in the plumbing, heating, and cooling industries

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees