Showroom Sales Representative

Walpole Outdoors LLC•Falmouth, MA

49m•Onsite

About The Position

Fencing, Gate & Pergola Experts Since 1933, Walpole Outdoors has been the standard for handcrafted outdoor products, meeting the needs of homeowners and professionals alike with an unsurpassed variety of styles and custom designs. Today, Walpole maintains its position as a premier outdoor living space company through a commitment to working with customers and by applying new techniques and technologies to ensure that the end result exceeds their expectations. Join Our Team! Our employees are the best in the industry! We are seeking motivated, customer-focused individuals who are eager to apply their existing skills, learn new ones, and grow within our organization. The Showroom Sales Representative is responsible for delivering exceptional in-store customer experience while driving sales and supporting daily showroom operations. This role serves as the primary point of contact for customers, guiding them through product selections, preparing quotes, and ensuring orders are processed accurately and efficiently.

Requirements

Strong customer service and sales skills
Comfortable engaging customers and building relationships in a retail showroom environment
Proficient computer skills. Experience with Salesforce.com or similar CRM systems
Strong organizational and communication skills
Self-motivated with the ability to work independently
Professional, positive attitude with a team-oriented mindset
Willingness to learn detailed product knowledge, pricing, and services
Able to lift up to 20 lbs.
Ability to stand and walk for extended periods
Comfortable working in an active retail showroom environment

Responsibilities

Greet customers promptly and professionally, creating a welcoming showroom environment
Educate customers on products and services, including lantern posts, mailbox posts, pergolas, fencing and related offerings
Prepare and present accurate quotes; close sales and upsell when appropriate
Schedule appointments and coordinate communication between customers and field Sales Consultants
Pull Dig Safe tickets and ensure proper documentation prior to installation
Process sales orders accurately and follow established procedures to ensure seamless communication with installation and delivery teams
Conduct order follow-up, including thank-you communications and customer updates
Maintain showroom cleanliness, organization, and visual presentation at all times
Safeguard showroom access, including holding and managing showroom keys