Showroom Sales Coordinator

Norfolk Kitchen and Bath MA•Framingham, MA

just now•Onsite

About The Position

We're looking for a highly organized, people-savvy Showroom Sales Coordinator to be the heartbeat of our Kitchen & Bath showroom. This is a role for someone who takes pride in running a tight operation, keeping things moving behind the scenes, and making sure every client who walks through the door feels like a priority — all without needing a title to lead. You'll work alongside our Kitchen & Bath Sales Designers, supporting them so they can stay focused on what they do best: selling and designing. You're the glue that holds the day together — managing workflows, key point of contact for the CRM, and ensuring the client experience is seamless from first contact to final sale. If you've worked in a sales support or coordination role, know your way around HubSpot, and thrive in a fast-paced, customer-facing environment, we'd love to meet you. As the first face clients see and the first voice they hear, you'll set the tone for every interaction. You'll greet showroom visitors, field calls and emails, assess client needs, and route them to the right Sales Designer — all while keeping the backend organized and humming. On any given day, you might be booking consultations in HubSpot, following up on open quotes, tracking vendor order updates, processing payments in BisTrack (our ERP), coordinating with Marketing on signage, or making sure the showroom displays look sharp. You're someone who notices what needs to happen before anyone has to ask. You'll also serve as a key communication link between Sales, Marketing, and other internal teams — flagging operational issues to the Regional Sales Manager and helping the whole team stay aligned.

Requirements

3+ years in a sales support, showroom coordinator, or administrative role in a customer-facing environment
As this is a retail showroom role, availability to work Saturdays as a regular schedule with a day off during the week is required.
Hands-on HubSpot experience required (CRM entry, scheduling, pipeline support)
Strong organizational and multitasking skills — you manage competing priorities without dropping the ball
Excellent written and verbal communication
Professional, warm, and service-oriented demeanor
Comfortable learning industry-specific software (experience with BisTrack or similar a plus)
Proactive approach to work & ability to work independently and take initiative without direct supervision
Framingham is 3 floors, so able to climb stairs, light lifting and walk customers around

Nice To Haves

Familiarity with kitchen & bath products, building materials, or home improvement a plus
Experience in kitchen & bath, building materials, interior design, or a related industry is a plus, but a strong track record in a customer-facing sales environment will go a long way.

Responsibilities

Greet showroom visitors
Field calls and emails
Assess client needs
Route clients to the right Sales Designer
Book consultations in HubSpot
Follow up on open quotes
Track vendor order updates
Process payments in BisTrack (our ERP)
Coordinate with Marketing on signage
Ensure the showroom displays look sharp
Serve as a key communication link between Sales, Marketing, and other internal teams
Flag operational issues to the Regional Sales Manager
Help the whole team stay aligned