Showroom Manager

Arizona Tile • Livermore, CA

8d • Onsite

About The Position

As the Showroom Manager, you will manage all Showroom activities and staff to ensure the optimal customer experience as well as enhance sales performance within the Branch.

Requirements

• High school diploma or equivalent.
• 2+ years of prior Supervisory/Management experience in retail sales within a professional environment and front facing customer interaction; product training provided.
• Good supervisory skills with an ability to effectively train and coach staff, solid planning, organization, and execution skills to rollout new product lines, reset Showroom, and organize Sample Room as needed.
• A self-starter who proactively finds solutions to meet our customer needs with an ability to multi-task to handle various methods of customer interaction/needs (in person, phone, other).
• Ability to interpret various written technical instructions and diagrams with several abstract and concrete variables.
• Solid computer skills working within a Microsoft Windows environment along with prior ERP software experience.
• Excellent interpersonal skills with solid verbal and written communication abilities.
• Ability to speak effectively and professionally with internal/external Customers, engages customers by active listening and providing solutions. and to communicate with all levels of the organization.
• Good presentation skills to train customers or staff on product knowledge.
• Safety Focused, Customer Driven, Conscientious, Strong Communication Skills, Hard Work Ethic, Ethical Integrity, Teamwork, and Tenacity.
• Friendly and warm demeanor with excellent interpersonal skills.

Nice To Haves

• Prior work experience with stone, granite, or slabs is a plus.

Responsibilities

• Manages Showroom merchandising, maintenance, customer service, and coordinates with the Sales team on sales promotion activities to ensure merchandising is up to date in a timely manner and enhance the customer experience.
• Manages, trains, coaches, and develops the Showroom team to ensure continuous staff development and learning.
• Supervisory responsibilities include interviewing, hiring, scheduling, timesheet maintenance, attendance, progressive discipline, and conducting performance evaluations.
• Communicates product changes and updates, as well as performs product presentations for all Branch employees to enhance team knowledge.
• Maintains up to date information on interior design trends and competitors as well as their products within the industry.
• Monitors Sample Room activities, organization, and inventory to ensure product samples are accurately classified and available for customers as needed.

Benefits

• Competitive pay
• Benefits: Medical, Dental, Vision, & More!
• H.S.A or H.R.A with Company Contributions
• 401k Retirement Savings Program with discretionary employer match
• Progressive career development and training
• Employee assistance program
• Paid Time Off (PTO) and Holiday Pay
• Service recognition and awards
• Family oriented environment with open communication, collaborative atmosphere, and team-building events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED