Showroom General Manager

MillerKnoll•Houston, TX

12d

About The Position

As a HOLLY HUNT General Manager, you are entrusted with full responsibility for the overall performance of the showroom, including profit and loss. This leadership role requires a strong commitment to upholding the brand’s standards of quality, craftsmanship, and service excellence. You will cultivate a high-performing sales culture, elevate the client experience, and ensure the showroom reflects the sophistication and design leadership synonymous with HOLLY HUNT. Your primary mandate is to drive sales growth, develop a best in class team, and champion the HOLLY HUNT brand within the local design community.

Requirements

Bachelor’s degree or equivalent professional experience.
5+ years of management experience, including responsibility for sales teams in a luxury, design, or high end retail environment.
Strong knowledge of high-end luxury furnishings, interior design clients, and the elevated buying experience.
Exceptional organizational skills with strong attention to detail and the ability to prioritize effectively.
Demonstrated ability to lead teams, set performance expectations, and drive results.
Skilled in both written and verbal communication, with the ability to engage confidently at all organizational levels.
Proven ability to manage deadlines, follow through on commitments, and uphold brand standards.

Responsibilities

Build, develop, and inspire a high-performing integrated sales team to grow business within the local market.
Manage for results by coaching proactive, relationship driven sales techniques and best practices.
Actively sell to an assigned portfolio of key clients, cultivating strong, long-term relationships and driving sustained revenue growth.
Maintain an exceptional client experience by fostering a culture of unmatched service and hospitality.
Resolve escalated client matters with professionalism and a solutions oriented approach.
Oversee accurate and timely quote and order management across sales and support functions.
Leverage reporting tools to analyze business performance, identify opportunities, and guide strategic decision making.
Implement process enhancements that strengthen operational efficiency and client satisfaction.
Manage showroom facilities, coordinating with external vendors for maintenance, repairs, and improvements.
Partner with the accounting team on budgeting, forecasting, and ensuring seamless financial operations.
Oversee inventory management in collaboration with the Inventory Coordinator, ensuring accuracy and streamlined processes.
Lead recruitment, training, and mentoring to build a cohesive, high caliber team aligned with HOLLY HUNT’s values and service standards.
Foster a positive, collaborative workplace culture grounded in accountability, professionalism, and design passion.
Serve as a visible brand ambassador on the sales floor, in the office, and at industry events.
Build strong connections with the local design community to elevate showroom visibility and deepen market relationships.
Develop productive partnerships with showroom rep vendors—understanding their clientele, supporting their business goals, and ensuring execution of growth strategies.
Preserve the signature HOLLY HUNT visual standard by overseeing showroom merchandising and collaborating with the Creative team.
Partner with the marketing team on client focused outreach, showroom events, and brand initiatives.