Shopify E-commerce Coordinator

Modern Performance + Recovery BrandsHickory, NC
2hOnsite

About The Position

Modern Performance + Recovery Brands is hiring an entry-level coordinator to run day-to-day operations for our Shopify website. This role maintains the site experience, manages collections and catalog data, handles customer service, and supports the third-party site tools that power analytics, marketing, and conversion. This position is based out of our headquarters in Hickory, NC.

Requirements

  • 0–2 years in e-commerce ops, customer support, retail ops, or similar.
  • Strong attention to detail; comfortable with spreadsheets and structured data cleanup.
  • Clear, professional writing for customer-facing responses and site content.
  • Able to manage a queue, prioritize work, and follow documented processes.

Nice To Haves

  • Hands-on Shopify admin experience (products, collections, theme/app settings).
  • Basic HTML/CSS
  • Familiarity with consent/tag governance and validating analytics/marketing tags.
  • Experience with helpdesk and lifecycle tools (support macros, email/SMS flows).
  • Comfort learning new apps and documenting repeatable workflows.

Responsibilities

  • Maintain Shopify storefront content and structure (navigation, pages, promos) and perform basic QA across devices.
  • Manage merchandising: collections, tags, filters, featured assortments, and seasonal updates.
  • Maintain catalog data quality: titles, descriptions, images, variants, attributes/metafields, pricing; execute bulk updates via CSV/spreadsheets.
  • Monitor orders and resolve exceptions (address issues, cancellations, refunds/returns) and keep customers informed.
  • Handle customer support via email/chat: product and sizing questions, order status, returns/exchanges; escalate edge cases.
  • Administer and QA site tools and integrations (such as tag manager, analytics).
  • Identify and implement automation to reduce manual work and improve the customer journey (workflow rules, macros, self-service content).

Benefits

  • Health, dental, vision, life insurance, 401k (with generous company match)
  • Vacation, Holiday, and Sick Days
  • Bonus opportunities
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