Shop Supervisor - Power Systems Division

Holt Cat•Irving, TX

About The Position

This position is primarily responsible for meeting production goals, monitoring shop repair, and services. Other responsibilities include a review of all flat rates in a timely and accurate manner; communication on a daily basis with the Manager about schedule and job/turn around time and schedule workload between departments and salespeople. Areas of responsibility: Leads and manages the physical and human resources of a section of the service department. Essential Functions: Provide accurate and timely daily updates on production and manpower available to the Manager in order to provide customer satisfaction and scheduling of new work. Establish and mutually agree upon and communicate job expectations to internal and external customers to ensure customer satisfaction according to our mission and core business values. Review all flat rate quotes and projects to ensure a fair return on our company investment and provide a fair value to our customers. Establish; monitor and evaluate quality control standards for all jobs. (Develop a standard of performance for all shop employees.) Provide the Manager with service a SIMS reports ensuring work order accuracy and proper information for warranty claims. Provide the Manager with machinery and tooling requests for capital budget consideration. This information must include pricing and availability.

Requirements

Minimum 5 years of shop repair and troubleshooting experience of industrial engines
Previous supervisory or leadership experience highly desired
Must be proficient with computers (Excel, Word, Outlook)
Must be a well-organized, thoughtful, and self-motivated person with good people skills
Must have a steady employment history
Exceptional customer service skills
Must be able to interact well with customers and fellow employees
Must have a valid drivers' license
Must be able to obtain a forklift license within 30 days of employment
Ability to frequently reach, bend, walk, etc.
Able to stand for extended periods of time
Excellent attention to detail and accuracy required
Must be capable of working in a fast-paced environment
Must be highly organized and excellent attention to detail
Must have excellent attendance and work performance
Must be self-motivated with a high commitment to completing tasks in a timely manner

Nice To Haves

Previous supervisory or leadership experience highly desired

Responsibilities

Meeting production goals
Monitoring shop repair and services
Reviewing all flat rates in a timely and accurate manner
Communicating daily with the Manager about schedule and job/turn around time
Scheduling workload between departments and salespeople
Leading and managing the physical and human resources of a section of the service department
Providing accurate and timely daily updates on production and manpower available to the Manager
Establishing and communicating job expectations to internal and external customers
Reviewing all flat rate quotes and projects
Establishing, monitoring, and evaluating quality control standards for all jobs
Providing the Manager with service a SIMS reports
Providing the Manager with machinery and tooling requests for capital budget consideration