Shop Supervisor I

HEB•San Antonio, TX

11h

About The Position

H-E-B's Transportation Fleet is proof of our excellence in logistics: our Drivers and Support teams ensure 475 tractors and 3,530 trailers move over 73 million miles every year to ensure our Customers get the products they want in the manner they want to shop, pay for, and receive them. As a Shop Supervisor I, you'll supervise daily Shop operations, monitor work volume, assist in work scheduling, and provide / coach on responsive customer service. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... willingness to supervise and coach? HEAD FOR BUSINESS... skills to plan and schedule work for others? PASSION FOR RESULTS... ability to lead Partners to commit to daily goals? We are looking for: - a degree or comparable experience - communication and influencing skills What is the work? Management / Customer Service: - Develops / demonstrates basic technical knowledge related to positive Partner relations, coaching, and Partner development - Provides Partners performance feedback - Provides direct assistance to resolve Partner issues and concerns; escalates if needed - Assists in developing Partner work schedules to ensure business needs are met - Communicates with / coaches Partners to ensure understanding of / commitment to daily business goals - Develops thorough understanding of / monitors and adjusts product flow processes to ensure on-time delivery and equipment slotting schedules are achieved - Develops an understanding of / monitors productivity and throughput against goals; takes appropriate actions to meet goals - Practices / coaches on expense control - Monitors daily work volume; recommends appropriate balance of staffing levels and overtime - Works with leadership team and Partners to develop a thorough understanding of root causes of equipment / product damage; collaborates with all Partners to reduce damage and increase equipment life - Ensures adequate readiness levels of all vehicles / equipment to meet business needs - Researches / responds to customer inquiries; makes necessary corrections Safety / Sanitation: - Fosters / promotes compliance with process, facility, and governmental safety requirements - Maintains / fosters a clean, safe, well-organized, and pest-free facility - Identifies, addresses, and resolves sanitation, maintenance, and safety issues What is your background? - A related degree or comparable formal training, certification, or work experience - Experience giving presentations (preferred) - Successful completion of required H-E-B training and classes Do you have what it takes to be a fit as an H-E-B Shop Supervisor I? - Working knowledge of fundamentals and compliance in the industry, OSHA, DOT, EEOC, EPA, state Employment Laws, and department-level reports - Proficiency operating internal / external software systems - Intermediate verbal / written communication skills - Influencing skills - Analytical skills - Ability to manage multiple priorities and shift focus between tasks; attention to detail Can you... - Work flexible and extended hours / shifts (including 10 - 12 hour shifts, nights, weekends, and holidays) - Navigate through all assigned work areas 11-2018

Requirements

A related degree or comparable formal training, certification, or work experience
Successful completion of required H-E-B training and classes
Working knowledge of fundamentals and compliance in the industry, OSHA, DOT, EEOC, EPA, state Employment Laws, and department-level reports
Proficiency operating internal / external software systems
Intermediate verbal / written communication skills
Influencing skills
Analytical skills
Ability to manage multiple priorities and shift focus between tasks; attention to detail
Work flexible and extended hours / shifts (including 10 - 12 hour shifts, nights, weekends, and holidays)
Navigate through all assigned work areas

Nice To Haves

Experience giving presentations (preferred)

Responsibilities

Supervise daily Shop operations
Monitor work volume
Assist in work scheduling
Provide / coach on responsive customer service
Develops / demonstrates basic technical knowledge related to positive Partner relations, coaching, and Partner development
Provides Partners performance feedback
Provides direct assistance to resolve Partner issues and concerns; escalates if needed
Assists in developing Partner work schedules to ensure business needs are met
Communicates with / coaches Partners to ensure understanding of / commitment to daily business goals
Develops thorough understanding of / monitors and adjusts product flow processes to ensure on-time delivery and equipment slotting schedules are achieved
Develops an understanding of / monitors productivity and throughput against goals; takes appropriate actions to meet goals
Practices / coaches on expense control
Monitors daily work volume; recommends appropriate balance of staffing levels and overtime
Works with leadership team and Partners to develop a thorough understanding of root causes of equipment / product damage; collaborates with all Partners to reduce damage and increase equipment life
Ensures adequate readiness levels of all vehicles / equipment to meet business needs
Researches / responds to customer inquiries; makes necessary corrections
Fosters / promotes compliance with process, facility, and governmental safety requirements
Maintains / fosters a clean, safe, well-organized, and pest-free facility
Identifies, addresses, and resolves sanitation, maintenance, and safety issues