SHOP SERVICE TECHNICIAN

Equipment Depot Inc.•Hartland, WI

About The Position

This position will be responsible for the repair and maintenance of electric, diesel, and gasoline industrial trucks and batteries and/or construction and aerial equipment. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Accepts assigned work orders from Service Dispatcher, Planner and Manager in order to begin diagnosing and planning work required to repair the units. Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed and approved by the Service Manager / Shop Lead. Responsible for writing complete repair descriptions on work order, including the correct model and the serial number of equipment and hour meter reading. Examines protective guards, loose bolts, and any specified safety devices on units and makes adjustments. Lubricates moving parts and drives repaired truck to verify conformance to specifications and ensures final quality inspection is conducted prior to make the unit ready for the return to service. Turns in all paperwork to Service Dispatcher/Planner daily. Includes work orders, time cards, etc; Provide the Service Manager with reporting data related to work in progress totals for field technicians Control flow of work in the shop (including trucking and rentals when necessary) Create and communicate all quotes for work to be done in the shop. Provide guidance to technicians to assist in the completion of repairs when necessary Open, review, and validate all information on all work orders at the time of the service job as well as throughout the process until the billing is complete Create and organize all paperwork generated during the shop repair. (Including the shop folders) Communicate with customers on the status of their shop job via outbound calls as the work is being performed Confirm scheduled maintenance has been performed on all units in the shop for repairs Create and communicate field service quotes when necessary Answer and respond to incoming customer service calls Final sign off on shop work orders prior to invoicing Perform other duties assigned by management

Requirements

High School Diploma or Equivalent; 1 year of related mechanical experience and or/training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of an organization.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of Microsoft Office products including Word, Excel, and Internet software.
Must have valid driver’s license

Responsibilities

Accepts assigned work orders from Service Dispatcher, Planner and Manager in order to begin diagnosing and planning work required to repair the units.
Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed and approved by the Service Manager / Shop Lead.
Responsible for writing complete repair descriptions on work order, including the correct model and the serial number of equipment and hour meter reading.
Examines protective guards, loose bolts, and any specified safety devices on units and makes adjustments.
Lubricates moving parts and drives repaired truck to verify conformance to specifications and ensures final quality inspection is conducted prior to make the unit ready for the return to service.
Turns in all paperwork to Service Dispatcher/Planner daily. Includes work orders, time cards, etc;
Provide the Service Manager with reporting data related to work in progress totals for field technicians
Control flow of work in the shop (including trucking and rentals when necessary)
Create and communicate all quotes for work to be done in the shop.
Provide guidance to technicians to assist in the completion of repairs when necessary
Open, review, and validate all information on all work orders at the time of the service job as well as throughout the process until the billing is complete
Create and organize all paperwork generated during the shop repair. (Including the shop folders)
Communicate with customers on the status of their shop job via outbound calls as the work is being performed
Confirm scheduled maintenance has been performed on all units in the shop for repairs
Create and communicate field service quotes when necessary
Answer and respond to incoming customer service calls
Final sign off on shop work orders prior to invoicing
Perform other duties assigned by management