SHOP SERVICE LEAD

Wolter, Inc. • Bolingbrook, IL

11d • Onsite

About The Position

Are you an experienced Forklift Mechanic looking to take that next step in your career? Look no further than our Shop Service Lead position. Based out of our Bolingbrook, IL branch location, in addition to completing customer shop service jobs assigned, fulfill role as mentor to less experienced shop technicians and help train apprentice techs – always displaying excellent customer service and safe work habits. Our mission is to move, store, and power the world more efficiently. You’re part of a team that is connected like family and committed to making an impact.

Requirements

• Must have excellent skills in repairing powered industrial equipment, with a minimum of five (5) years’ experience repairing fork lift trucks, to include welding and fabricating, laptop fundamentals, experience on all types of LP Gas, Diesel, and Electric trucks, and on the complete rebuilding of major brands of lift truck.
• Must have good people skills, and enjoy sharing knowledge
• Strong customer orientation
• Must be a good communicator – written and verbal.
• Time management: the ability to organize and manage multiple priorities.
• Basic computer proficiency
• Must own tools necessary to perform repairs, per our recommended tool list.
• Must be certified to operate material handling equipment.
• Commitment to company vision and mission

Responsibilities

• Assist other technicians as necessary to arrive at solutions to service problems and help ensure customer is satisfied.
• Communicate with the Technical Communicator on any unusual service problems encountered.
• Help develop apprentice technicians or less experienced technicians.  Assist in evaluating the progress of apprentice technicians.
• Complete all service jobs that are assigned to you.
• Attend service training classes offered to maintain knowledge on new products, or for refreshers on products not encountered too often.
• Be familiar with files on technical bulletins and information received via mail or electronically (know how to use shop library).
• Complete and submit all paperwork daily for jobs worked on (time cards, maintenance reports, additional repairs needed, etc.).        Paperwork must be completed daily.
• Communicate with shop foreman and/or shop manager as to status of jobs.
• Report any issues in shop to management (safety hazards, equipment needing repair, organizational challenges, etc.) – be management’s eyes and ears.
• Always adhere to safety rules and policies at all times.

Benefits

• Competitive Compensation: Enjoy a salary that reflects your skills and dedication.
• Career Advancement Opportunities: Clear pathways for career progression are available, fostering a culture of growth.
• Continuous Learning: Regular access to training and development opportunities to stay ahead of industry trends, complemented by tuition reimbursement to support your educational pursuits.
• Supportive Work Environment: Join a team that prioritizes collaboration, open communication, and support.
• Health Insurance: Access top-notch medical, dental, and vision insurance plans for you and your family.
• Pet Insurance: Enjoy peace of mind with our pet insurance coverage, ensuring the well-being of your beloved pets.
• Life Insurance: Secure your future and your loved ones with our robust life insurance coverage.
• Paid Time Off (PTO): Achieve a healthy work-life balance with our generous PTO policy.
• 401(k) Retirement Savings Plan: Plan for a secure future with our 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed