Shop Service Foreman!!!
About The Position
If you’re an experienced Shop Service Foreman who takes pride in solving complex mechanical challenges and delivering quality work, this is your opportunity to build a long-term career with a trusted organization. Cumberland International Trucks is seeking skilled Shop Service Foreman to join our growing Orlando, FL service team. Candidates with dealership and/or heavy-duty diesel equipment experience are encouraged to apply. At Cumberland, you’ll work alongside talented technicians, serve loyal customers, and be supported by leadership that invests in your professional growth. As one of the leading family-owned truck dealers in North America, we are known for our empowering, customer-focused culture and strong internal advancement opportunities. We believe in building careers — not just filling positions. This role is well suited for individuals who take initiative, communicate clearly, and enjoy supporting team success.
Requirements
- Strong organizational and multitasking skills
- Detail-oriented with effective problem-solving abilities
- Excellent communication and customer service skills (internal and external)
- Flexibility to adapt to changing priorities
Nice To Haves
- Technical or product knowledge relevant to parts operations preferred
Responsibilities
- Recruit, interview and hire knowledgeable technicians that can follow OEM repair guidelines.
- Coach and mentor technicians to produce quality repairs in an efficient manner.
- Responsible for managing the service department’s financial goals by analyzing efficiencies and gross profit margins. Contributing factors include productive staffing, customer relations/retention, & all aspects of the service department operations.
- Ensure that customers receive prompt, courteous, & effective service.
- Assign work & supervise Diesel Technicians; serve as a liaison between technicians & customers.
- Take ownership of the customer experience by carrying out additional assignments, leaving the customer with a positive dealership experience
- Excellent communication skills externally & internally; build lasting relationships with customers.
Benefits
- 8 Paid Holidays
- Paid Time Off (PTO)
- Vacation
- Paid Birthday Off
- 401(k) with Employer Match (Fidelity)
- $500 Employee Referral Program
- Medical Insurance
- Voluntary Vision & Dental
- Life & AD&D Benefits & Supplemental Life
- Short-Term & Voluntary Long-Term Disability
- 24/7/365 Teladoc Access
- Free & Confidential (EAP) Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
