Operations Manager

WellBiz Brands•Brentwood, TN

12h

About The Position

The Drybar Shop Manager position is one of the three leadership roles in every Drybar. This individual leads the internal and external customer experience, upholds and enforces Drybar standards and policies, manages the day to day business and is fully responsible for the performance of the assigned shop. In addition, the Shop Manager is responsible for maintaining positive team morale and uses the company’s ten core values to lead the shop’s culture.

Requirements

Experience in management including but not limited to experience as a sales manager, operations manager, and/or general salon manager.
Has excellent leadership skills; ability to lead a team in an organized and efficient way ensuring operations runs smoothly.
Implement structure, policies, and procedures.
Customer Service oriented
Ability to identify and problem solve, set expectations, goals, and delegate
Strong verbal and written communications skills
Possess strong interpersonal skills to communicate with confidence
Must be an excellent organizer and problem solver with strong project management skills
Must be able to work flexible days and hours; including nights, weekends, and holidays
Competent trainer and motivator

Nice To Haves

Cosmetology license / hair stylist experience a plus

Responsibilities

Manage your Shop Leadership Team made up of some or all of the following: - Shop Educator, Shift Leader
Manage hourly staff
Maximize the shop’s financial potential. Understand and optimize your shop’s P&L.
Team Leadership: Provide vision for and lead from Drybar’s ten core values
Identify and develop talent: Partner with Shop Leadership Team to engage creative and curious team members
Invest extra time in coaching Bartenders for future leadership roles in the organization
Protect yourself and your business: Resolve employee relations and customer issues ensuring the company is protected against liability with a mindfulness of shop morale and culture. Abide by Drybar Nashville Shops Leadership policies in place and when in doubt ask for help!