Drybar Chicago Leadership Opportunities (Manager, Shift Lead, Educator)

Drybar Shops•Chicago, IL

About The Position

Hey Chicago! We’re growing and looking for passionate leaders to join our Drybar team as a Shop Manager, Shift Lead, or Shop Educator - and trust us, this isn’t your typical salon role… it’s a whole vibe ✨ If you love people, thrive in a fast-paced environment, and know how to create an amazing client experience, we want to meet you. Our leaders are the heartbeat of our shops by setting the tone, building the culture, and making sure every client walks out feeling their absolute best. What you’ll be doing:• Leading, coaching, and inspiring your team daily• Creating a positive, high-performing shop culture• Supporting training and elevating service quality• Driving results and owning shop performance• Managing scheduling, payroll, and day-to-day operations

Requirements

2+ years of management experience (beauty, retail, hospitality preferred)
Proven ability to lead teams and drive results
Strong communication, coaching, and problem-solving skills
Highly organized with the ability to multitask in a fast-paced environment
Comfortable with scheduling systems, POS, and reporting tools
Flexible availability, including a mix of opening and closing shifts, weekends, and peak times
Ability to be on your feet and lift up to 15 lbs

Responsibilities

Own shop performance—driving sales while managing expenses
Monitor KPIs (average ticket, retention, retail per service, labor %) and identify opportunities for growth
Report on weekly performance with insights and action plans
Oversee inventory management, accuracy, and loss prevention
Partner with leadership to recruit and hire top talent
Support onboarding, training, and ongoing development with Regional leadership
Conduct performance reviews and implement improvement plans as needed
Build a strong bench through mentorship and cross-training
Partner with Hiring Manager on stylist training and development
Lead team meetings and 1:1s to drive engagement and accountability
Handle team member relations and client concerns with professionalism
Oversee all shop operations including marketing, staffing, maintenance, and training
Drive membership growth, retention, and overall client experience
Manage Booker and team scheduling