Shop Lead

Wagner International LLC • Albuquerque, NM

59d • $40 - $51

About The Position

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner. The Shop Lead assists and develops technicians in all phases of troubleshooting and repair of equipment in a manner that reflects the company's vision of working as "One Professional Team" and serves as the main contact between the shop personnel and Technical Services Department concerning problems that arise during the repair of the equipment. The shop lead is also responsible for the leadership and development of technicians in their area.

Requirements

• High School Diploma or GED
• 5 years experience in the troubleshooting and repair of Caterpillar heavy equipment
• 3+ years administrative/clerical experience
• 3+ years customer service experience
• Standing, walking, talking, sitting, use of hands & hearing
• Ability to ascend/descend ladders, stairs, etc.
• Heavy work that includes lifting and/or moving objects up to 100 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Basic knowledge of Microsoft Word
• Intermediate knowledge of DMS and ET/SIS/SIS Web/STW

Responsibilities

• Ensures work orders are complete, service reports are filled out correctly, and all parts are returned before the job is turned in
• Works with other shops in coordinating the repair of different components
• Helps ensure a safe and productive working environment in the shop
• Works closely with the Shop Manager and Service Writer to keep them updated on the status and problems of the equipment in the shop
• Works closely with the Service Writer in resolving all scheduling conflicts
• Ensures effective communication between customers and Service Writer
• Assists, supervises, and trains technicians in troubleshooting and repairing equipment
• Where applicable, works closely with the Inspector on the reporting of the discrepancies between customer requested repairs and those found during incoming inspections
• Works with all shop personnel to ensure that the shop is kept clean, organized, safe, and is accountable for the safety of technicians in their responsible area
• Assists in estimating repairs or reconditions
• Assists in the scheduling of the technicians
• When the need arises, fills in for the Shop Manager and/or Service Writer in her/his absence
• Provides information and feedback for performance reviews, and may participate in the actual review meetings
• Completes first drafts of technician reviews for management approval
• Other duties as assigned by manager

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees