Shop Foreman

BIRKEYS FARM STORE • Mattoon, IL

23d • $40,000 - $100,000 • Onsite

About The Position

Coordinates, motivates, and develops Service Department staff in an effective and efficient operation.

Requirements

• Individual should be able to set work priorities and work independently in the absence of supervision and be able to understand and carryout oral and written directions.
• Individual must have the ability to maintain high degree of motivation in team members to retain the focus of providing the highest level of customer satisfaction.
• The individual should have 1 - 2 years of related experience, steady work record, and must be able to perform each of the essential position functions.

Responsibilities

• Perform the essential duties of a Service Technician.
• Train Technicians and assist when needed.
• Oversee the work of technicians to ensure thoroughness and accuracy.
• Assign and schedule daily work orders.
• Assure that employees are cross-trained to ensure adequate coverage for all positions.
• Conduct regular service department meetings.
• Process and update service technician records and recovery rates.
• Attend any company, store and community functions that will benefit the dealership.
• Maintain company vehicles that are assigned to the Service Department.
• Control expenses of Service Department while maintaining services for customers.
• Maintain all manufacturer certifications and attend other training as needed.
• Work closely with the parts personnel to ensure parts required are available.
• Ensure that new machines and machines going out on a demonstration are clean and in “ready to go” condition; that follow-up service is conducted and required.
• Maintain and keep current the service library manuals and bulletins.
• Strive for innovative improvements that can be incorporated into existing practices.
• Maintains knowledge of regulations and compliance as related to USDOT, OSHA, EPA, and EEOC/ADA.
• Maintain a safe and clean working environment and adhere to company safety program at all times.
• Perform other duties as assigned.
• Advise customers of repairs and estimated cost of their repairs.
• Ensure every customer is satisfied with the products, services and support of all staff.
• Resolve customer’s concerns efficiently and effectively.
• Promote a positive attitude at all times.
• Maintain a professional appearance and demeanor.
• Exhibit Birkey’s high level of customer service on a daily basis.
• Acknowledge appreciation of clients and customer.

Benefits

• This position offers a competitive compensation along with a benefits package commensurate with relevant experience, qualifications, and market standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees