Shop Foreman

Land Rover Hinsdale•Hinsdale, IL

About The Position

The Role at a Glance – Bill Jacobs Land Rover Hinsdale Shop Foreman We are seeking a highly motivated and organized Shop Foreman to join our team. This pivotal role ensures the efficient operation of the service department, drives workflow management, and maintains exceptional customer satisfaction. As a Shop Foreman, you will oversee service lane flow, support the development of our technicians, and collaborate across departments to deliver seamless service experiences. If you’re a strong leader with a passion for the automotive industry, we want to hear from you! What’s it like to work here? At Bill Jacobs Land Rover Hinsdale, we love what we do. We make meaningful contributions each and every day. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions. We value the person, not just the employee. At Bill Jacobs, we want to see you grow personally in addition to professionally during your career with us. About the company The Bill Jacobs organization has grown into one of the most respected businesses in the Midwest. Today we have five new car franchise locations offering new models from BMW, MINI, Volkswagen and Land Rover in Naperville and Hinsdale, Illinois. Current Automotive is our pre-owned electric vehicle dealership, located in Hinsdale. Our employees are the driving force behind the success of the Bill Jacobs organization - one of Illinois' leading providers of luxury automotive products and extraordinary customer service.

Requirements

Minimum 5 years of experience in the automotive industry and 2 years in customer service.
High school diploma or equivalent required; advanced education in automotive repair or management preferred.
Strong leadership and organizational skills.
Excellent communication and problem-solving abilities.
Proficiency in software and tools such as Bsite, CDK, Topicx, myKaarma, Rapid Recon, and Multipoint systems.
Valid driver’s license with an acceptable driving record.
Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.

Responsibilities

Managing Service Lane Flow:
Ensure walk-in and tow-in customers are promptly written up and logged on the walk-in list.
Coordinate hikes, Quality Control (QC) processes, parking congestion, and loaner fleet operations.
Driving Operational Excellence:
Dispatch work fairly to technicians based on shop needs and client demand.
Monitor shop flow to maximize efficiency, reduce guarantee hours, and maintain high service standards.
Conduct active receptions with service advisors and customers to assess service needs.
Maintaining Quality Assurance:
Perform daily quality control inspections to ensure workmanship meets dealership standards.
Collaborate with the Parts Department to streamline deliveries and maintain parts availability.
Fostering Team Collaboration:
Host weekly meetings with the General Manager, Service Manager, and technical team to discuss performance and process improvements.
Support technician training and development to ensure compliance with manufacturer and dealership standards.
Ensuring Exceptional Customer Satisfaction:
Focus on maintaining Service 6 scores of at or above department expectations.

Benefits

Outstanding health insurance plan - Blue Cross Blue Shield of Illinois (PPO and HMO Plans)
Generous dental insurance, vision insurance, life insurance, and supplemental insurance plans such as LTD, STD, pet insurance, identity theft protection, and pre-paid legal insurance.
Free On-Site Health Coach: Work one-on-one with a certified health coach at no cost to support your wellness goals. Get personalized guidance on nutrition, fitness, and stress management to help you feel your best.
Free On-Site Physician Assistant: Access convenient, on-site care for minor health concerns and preventative services during your workday. Save time and get the support you need without leaving the office.
401K Plan with company contribution.
Generous PTO.
Employee discounts on vehicle purchases, parts, and service.
Wellness programs for employees and family members.
Interested in furthering your education? We have a generous tuition reimbursement program.
Opportunity to further your career with a rapidly growing and successful dealer organization.