SHOP FOREMAN -

Yark Automotive Group•Toledo, OH

About The Position

Yark Automotive is the largest dealership group in Northwest Ohio! Consistently voted as one of the best employers in the region because we care about our employees. We are not the "typical car dealership" with unachievable goals and no support! We are focused on getting you the career in Automotive that you want to have! Our Employees love working for Yark because they receive the growth and infrastructure you will find at a corporate owned dealership but the personal attention of a family owned business! Customer satisfaction is a result of your personal work habits and ethics and is the most important part of your job function. As a Yark Shop Foreman at one of our Dealerships you will be responsible for setting goals for personal service improvement and monitor technician progress and production numbers against customer satisfaction index numbers as provided by the Service Manager.

Requirements

Automotive experience
Valid driver’s license and clean driving record required
Proven management skills
Time management skills
Effective oral and written communication skills
Professional, well-groomed personal appearance
Reasonable and Reliable Attendance
Willing to submit to a pre-employment background check & drug screen
High school diploma or equivalent; college degree helpful
Mathematics: Algebra, Geometry, Shop Math, Trigonometry
Reading – read novels, tech journals, blueprints with understanding.
Writing – prepare business letters, expositions, summaries and reports with proper format.
Speaking – communicate in a manner understandable by all levels of education.
Reasoning Development: Apply principles of logic or scientific thinking to define problems, collect data, establish facts and draw conclusions. Apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Interpret an extensive variety of technical instructions in mathematical or diagrammatic form. Ability to deal with problems involving abstract and concrete variables in standardized situations.

Responsibilities

Train and motivate qualified service technicians
Assist technicians in developing their skills
Provide support to technicians as needed
Ensure that all technicians receive appropriate training
Check progress of repairs orders throughout the day
Review work completed to ensure it is up to quality standards
Ensure all documents are processed and repairs are charged out correctly
Monitor shop condition, including cleanliness and safety
Addresses and resolves customer issues and complaints
Understand the process of CSI scores and roll in achieving the set goals
Maintain the order and cleanliness of customer cars and work areas
Understand and follow workshop safety rules, as well as federal, state, and local regulations
Handle all customer concerns that are brought to your attention promptly, professionally and in following with Yark policy
Conduct business in an ethical and professional manner
Perform other duties as assigned by management