Shop Foreman

COMPANY WRENCH LTD•Lakeland, FL

About The Position

We encourage you to see how rewarding employment at Company Wrench can be. We are looking for dedicated, passionate and career-minded individuals to join our experienced team. At Company Wrench, we are committed to your career development, and we will be with you every step of the way to enhance your training, education, experience, and overall professional development. Company Wrench is the place for you to reach your career goals while providing the “Cutting Edge of Customer Service” to our valued customers. The Shop Forman is responsible for the supervision of all functions within the service department for a specific branch.

Requirements

High School Diploma; Diesel, Technical, or College Degree preferred
Experience in heavy, industrial, or over-the-road equipment service operations preferred
Experience dispatching technicians or working as a field service technician
Excellent Customer Service and communication skills
Strong organizational skills
Strong Leadership Skills
Excellent employee management relations skills
Strong computer and systems knowledge
Ability to prioritize tasks
Strong working knowledge of equipment operations and mechanical functions.
Strong shop floor management knowledge.
Good business acumen.
A solid understanding of pricing principles and discounting effects.
Good understanding of financial reporting principles.

Responsibilities

Ensure the department has all necessary tooling and resources needed to safely and efficiently complete service work.
Develop and act on plans for completing Work Orders
Maintain departmental objectives and goals. All objectives will be achievable and quantitatively measurable.
Ensure all work is conducted in a safe manner
Ensure all Company policies and procedures are followed.
Responsible for determining repair methodologies and job flows to maximize the effectiveness, efficiency, and customer satisfaction of all service functions.
Ensure all service department vehicles, equipment, and tooling is safe, well maintained, inventoried, tracked, and accounted for.
Ensures all manufacturer warranty procedures are followed and understood such as warranty pictures, documentation, etc.
All other tasks as assigned