Shop Foreman

INLAND KENWORTH US INC•Montebello, CA

38d•$51•Onsite

About The Position

As a Shop Foreman you will be responsible for planning, organizing, leading and controlling the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. Further responsibilities include conducting service check-ins, scheduling, estimating, selling, updating, and following up with customers during the entire service process.

Requirements

Post-secondary degree or diploma in related field
Four years related experience and/or training
Great interpersonal skills with the ability to communicate effectively, both verbally and in writing
Proficient in Microsoft Word and Excel
Strong analytical skills with the ability to read and interpret financial reports
Excellent organizational and problem-solving skills with the ability to exercise a high level of judgement and discretion
Excellent time management with the demonstrated ability to effectively manage leadership responsibilities
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
Strong business ethics with a professional approach at all times and
Must have valid Class 5 driver’s license

Nice To Haves

Previous supervisory experience preferred
Heavy duty truck/equipment technical knowledge would be an asset

Responsibilities

Implement and maintain an effective dispatch system
Schedule shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required
Prioritize and control all comebacks to ensure proper and prompt attention
Maintain high customer satisfaction standards through maintaining timely and professional contact with service customers
Schedule service appointments and perform walk-arounds with customers
Inspect trucks/equipment and recommends any additional needed service
Engage in specific efforts to sell seasonal service specials
Write up customer's vehicle/equipment problems while coordinating with parts department to order needed parts
Check on progress of repair throughout the day while advising customers on the care of their trucks/equipment
Maintain strong working knowledge of warranty parameters
Import and edit repair summaries for department review.
Handle telephone inquiries regarding appointments and work in process
Work alongside the Service Advisors to supervise the service shop technicians