Shop Foreman

Kenworth Louisiana•Carencro, LA

About The Position

Shop Forman Summary: Responsible for running an efficient service shop; monitors work activity, works with techs to ensure jobs stay on schedule. Oversee safety and shop equipment, and enforces rules and regulations associated with the job site. Essential Duties: Ensures units are triaged within 2 hours and repair plans are communicated to customers by management team. Ensure case documentation within the Paccar Service Management tool is maintained Ensure case flow is maintained from shop to parts and front office by techs Oversee job completion to include core and parts returns and warranty parts Monitor each technician's work habits and ensure we are enabling them to be efficient Conducts meetings with technicians as needed to discuss operations and/or problems that arise Establishes and maintains good working relationships with customers to encourage repeat and referral business Services as a liaison with factory representatives Greets all customers promptly and assists the staff in giving firm estimates on costs and time requited for repairs and maintenance Handles all customer complaints courteously and promptly as directed by manager Handles after hour service calls as needed for your team Maintains the highest possible standards of workmanship Assist service management in hiring, training, motivating all techs in our shop. Assists Service Manager with training plans for techs required by manufactures/suppliers Develops systems to check for quality of workmanship and jobs performed. Leads quality control inspection Strives for teamwork and harmony with other departments Maintains a repair order system that follows the "three C's"; complaint, cause and correction Maintains accurate records and ensures warranty parts retention and downloads Works with parts department to ensure proper parts orders and delivery to shop meets standards Communicates effectively with all customers in a manner that reflects positively on oneself, the dealership and the brands Other duties as assigned

Requirements

At least five (5) years working in KWLA or equivalent shop as a tech experience managing 10+ tech
CDL preferred
Must display excellent leadership and communication skills
Must have a positive, can-do attitude
Must have strong work ethic and commitment to extra hours when needed

Nice To Haves

CDL preferred

Responsibilities

Ensures units are triaged within 2 hours and repair plans are communicated to customers by management team.
Ensure case documentation within the Paccar Service Management tool is maintained
Ensure case flow is maintained from shop to parts and front office by techs
Oversee job completion to include core and parts returns and warranty parts
Monitor each technician's work habits and ensure we are enabling them to be efficient
Conducts meetings with technicians as needed to discuss operations and/or problems that arise
Establishes and maintains good working relationships with customers to encourage repeat and referral business
Services as a liaison with factory representatives
Greets all customers promptly and assists the staff in giving firm estimates on costs and time requited for repairs and maintenance
Handles all customer complaints courteously and promptly as directed by manager
Handles after hour service calls as needed for your team
Maintains the highest possible standards of workmanship
Assist service management in hiring, training, motivating all techs in our shop.
Assists Service Manager with training plans for techs required by manufactures/suppliers
Develops systems to check for quality of workmanship and jobs performed. Leads quality control inspection
Strives for teamwork and harmony with other departments
Maintains a repair order system that follows the "three C's"; complaint, cause and correction
Maintains accurate records and ensures warranty parts retention and downloads
Works with parts department to ensure proper parts orders and delivery to shop meets standards
Communicates effectively with all customers in a manner that reflects positively on oneself, the dealership and the brands
Other duties as assigned