Shop Customer Support Representative

Bosselman Administrative Services, Inc•Grand Island, NE

About The Position

The Boss Shop Customer Support Representative is responsible for assisting customers with a high level of friendly customer service that professionally reflects our business. The Boss Shop Customer Support Representative will support all efforts of the sales team including data entry, planning and executing process changes, marketing assistance, etc. Bosselman has many benefits to offer you that you will not find anywhere else like: Paid vacation 401K and matching contributions Health, dental and vision insurance Short and long term disability insurance Life insurance A clearly defined path for growth On-demand pay with PayActiv (access to earned but not yet paid wages) And much more! Bosselman offers on-demand pay (access to earned but not yet paid wages) through:

Requirements

Associate’s or higher degree and/or 2-4 years of job experience in the related field.
Strong verbal and written communication skills.
Must be organized and have excellent problem-solving skills.
Ability to meet assigned deadlines.
Familiar with Microsoft Office, and CRM software such as Salesforce.com.
Must be able to communicate in English, and Spanish (Optional).
Able and willing to deliver friendly, courteous, and prompt customer service.
Able and willing to work cooperatively with other team members.
Must project a positive attitude.

Nice To Haves

Transportation industry knowledge a plus.

Responsibilities

Assists in the development and execution of our customer retention program to include but not limited to:
Identifies opportunities with customers to increase sales revenue growth.
Assists with establishing or updating new and existing accounts.
Reviews and updates customer account profiles and completes needed documentation for necessary parties.
Performs effective online demos to Corporate Billing customers as needed.
Routes prospective customers to the appropriate territory Regional Sales Manager for further development and closure.
Assists Sales Team with marketing material, customer account information etc.
Collaborates with Sales and On-Site team with customer interactions, introductory and follow ups.
Reviews status of delinquent customer accounts and notifies the necessary parties.
Works closely with other departments and external customers to resolve billing issues.
Maintains accurate and organized customer files.
Works with sales managers on timely and accurate end of month reporting.
Communicates with co-workers, management, and customers/prospects in a courteous and professional manner.
Attends management and training meetings, as required.
Provides friendly, quick and competent customer service.
Reports for work in a timely manner when scheduled.
Assists with other duties, as assigned.