Customer Support Representative
About The Position
The Custer Support Representative is an entry-level role responsible for supporting TSI customers and Sales teams by providing product and service information, processing sales orders, documenting customer contacts, resolving product and service problems, and creating quotes. This role supports assigned regional markets and partners closely with internal Sales teams to build strong working relationships. The Customer Support Representative plays an important role as a collaborative and contributing member of the broader team while delivering an excellent customer experience.
Requirements
- High school diploma or GED.
- 3+ years of customer support, inside sales or related experience.
- Strong customer service orientation with active listening skills.
- Excellent verbal and written communication abilities.
- Ability to multitask, prioritize work, and manage time effectively in a fast-paced environment.
- High level of integrity and commitment to customer satisfaction.
- Collaborative mindset with enthusiasm for working in a team environment.
- Curious and solutions-oriented problem solver with technical aptitude.
- Familiarity with CRM systems and customer service best practices.
- General understanding of manufacturing and service delivery processes.
- Exposure to business-to-business (B2B) sales environments.
- Proficiency in Microsoft Office applications.
- Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.
Nice To Haves
- Associates degree or technical degree with 1+ year of customer support, inside sales, or related experience.
- Experience working with SAP.
Responsibilities
- Provide exceptional customer service while supporting of moderate-to-high volume incoming calls from external customers and TSI Field Sales representatives.
- Utilize multiple systems and resources to provide information related to pricing, order status, terms and conditions, service processes, and product specifications.
- Respond to inbound customer inquiries by generating sales leads and creating quotes as needed.
- Create and maintain accurate customer master data.
- Document customer calls and provide follow up to ensure resolution, if necessary.
- Serve as a central point of contact for assigned Regional Sales Manager and Direct Sales Specialists, supporting quote generation, order resolution, product lead-time estimates and general troubleshooting.
- Review customer orders for accuracy prior to entering into SAP.
- Follow internal policies and best practices to deliver accurate, complete, and consistent information using appropriate tools and resources.
- Contribute to individual and team performance goals and objectives.
- Evaluate and identify opportunities for process improvements that enhance the customer experience and improve organizational efficiency.
- Perform other duties as assigned.
Benefits
- Health Insurance: Comprehensive medical, dental, and vision coverage.
- Retirement Plan: 401(k) with company match.
- Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
- Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
