Shop Clerk - Power Rental

Thompson Tractor•Birmingham, AL

About The Position

Position Summary The Shop Clerk will report directly to the Service Manager and will be responsible for supporting multiple branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, opening and closing work orders, adjusting time on work orders, producing reports for Service Management, scheduling Preventative Maintenance on the fleet and other duties not specified. Essential Responsibilities & Expectations Handle incoming phone calls Take and deliver messages to personnel Effectively communicate with Service Department Personnel to address customer needs Open and properly segment work orders applying correct codes and tax information Handle closing of Work Orders in a timely fashion Adjust Service Technician time when necessary Obtain purchase orders from customers as required Generate purchase orders for the service department Produce reports for Service Management as required Other duties assigned by Service Management Uphold the Core Values of Safe and Secure, Stronger Together, People of Integrity, and Driven to Serve. Qualifications Education High school diploma or the equivalent Experience Prior clerical or administrative experience is desired. Experience and demonstrated skill using personal computers including Microsoft Excel and basic typing skills are required for this position. Must possess or demonstrate the ability to quickly acquire the following required Skills and Competencies: Skills and Competencies Telephone and verbal communication skills Written communication skills Organizational skills Microsoft SharePoint Microsoft Dynamics AX 2012 Job Training Microsoft Word - Basic Business communication skills training OSHA & MSHA required training Compliance training Safety Summary Working Conditions Work is normally performed in an office environment. Some work must be performed in the shop environment with limited exposure to physical risk. No or very limited physical effort is required for this position Physical Requirements Speaking Listening Writing Typing Reaching Kneeling Grasping Stooping Lifting up to 25 lbs. Job Hazards Tripping, slipping, falling Repetitive hand motion (computer work) Back and neck strain Stress Potential harm from operating office equipment Injury from lifting Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Requirements

High school diploma or the equivalent
Prior clerical or administrative experience is desired.
Experience and demonstrated skill using personal computers including Microsoft Excel and basic typing skills are required for this position.
Telephone and verbal communication skills
Written communication skills
Organizational skills
Microsoft SharePoint
Microsoft Dynamics AX 2012
Microsoft Word - Basic
Business communication skills training
OSHA & MSHA required training
Compliance training
Speaking
Listening
Writing
Typing
Reaching
Kneeling
Grasping
Stooping
Lifting up to 25 lbs.

Responsibilities

Handle incoming phone calls
Take and deliver messages to personnel
Effectively communicate with Service Department Personnel to address customer needs
Open and properly segment work orders applying correct codes and tax information
Handle closing of Work Orders in a timely fashion
Adjust Service Technician time when necessary
Obtain purchase orders from customers as required
Generate purchase orders for the service department
Produce reports for Service Management as required
Other duties assigned by Service Management